This is an exciting opportunity with vRad’s parent company, MEDNAX, out of our Eden Prairie, MN office.

MEDNAX has grown from a single medical practice to a trusted health solutions partner with more than 10,000 employees and a presence in 50 states. Through our family of companies, we provide:

• physician services spanning the continuum of patient care
• revenue cycle management solutions
• performance improvement consulting

We invite you to grow with us and help shape the future of health care.

The Enterprise Collaboration Business Analyst will serve as the technical expert & liaison for SharePoint solutions.  They will work with end users to gather requirements, as well as software developers to implement coded solutions.

Essential Duties and Responsibilities:

• Facilitate best practices and solutions from SharePoint “out of the box” functionality or “no code” solutions.
• Serve as the primary client contact for Office 365 collaboration services implementations which includes but not limited to SharePoint and SharePoint Online.
• Effectively serve as the onsite technical and functional liaison for SharePoint and Office 365 collaboration solutions.
• Partner with various project managers, technical leaders and business leads to define projects
• Organize tasks and estimate delivery times.
• Help facilitate SharePoint and Office 365 adoption by end users.
• Become a subject matter expert for SharePoint usability and improvements to the current application.
• Contribute in improving our processes and policies within the SharePoint program.
• Other duties as assigned.
• Works with the Enterprise Collaborations team.

Qualifications/Education:

• Minimum 5 years’ experience working directly with Microsoft SharePoint.
• Minimum of 2-3 years of experience working with Office 365 collaboration tools.
• SharePoint specific required skills (through the web UI): customizing web parts and web part pages; creating sites, document libraries, lists and views; search and taxonomies; Office/InfoPath integration; and reporting functions.
• Comprehensive experience with SharePoint configuration through the web UI.
• Minimum 3 years’ experience in requirements analysis and development, change management, and solution implementation preferred.
• Sound understanding of Microsoft Active Directory environments.
• Excellent communication and leadership qualities.
• Demonstrate business analyst experience.
• Experience with training in small and large group scenarios.
• Self-motivated and ability to work independently on defined tasks as needed.

At Virtual Radiologic (vRad) you make a difference.  Your skills, energy, and passion for results drive us to achieve strategic growth objectives and deliver quality patient care across the United States.

Virtual Radiologic is a national radiology practice and leader in the development of radiologist workflow technology. The dedication of vRad team members enables us to sustain our unique market-leading position and to provide the best quality and service to our customers and the patients we jointly serve.  vRad team members exhibit energy and a passion for service excellence in our casually professional and collaborative work environment. We continually reward team members who embrace our fast-paced culture and who go the extra mile for our customers with internal recognition programs.

At vRad you make a difference.

WE ARE CURRENTLY LOOKING FOR A LICENSING COORDINATOR.

The Licensing Coordinator provides administrative and database support for the Licensing Specialists and Licensing Analysts. Is responsible for maintaining medical licenses and processing state license renewals. Familiarity and compliance with state rules, regulations and reporting requirements.  Also responsible for ensuring continuing medical education (CME) compliance prior to license renewals, mandatory state profile compliance, malpractice and adverse action reporting compliance.

Essential Duties and Responsibilities:

• Completion of initial and renewal state licensing applications
• Support in completion of state specific verifications and follow-up with facilities to ensure proper delivery to the medical boards
• Maintain specific departmental workflow responsibilities as assigned (i.e. renewal workflows, checklists, tasks, etc.)
• Assist radiologist in the tracking and compliance of: CME requirements (i.e. uploading and reporting), licensing applications, mandatory profile compliance, malpractice/adverse action reporting compliance
• Mailing, scanning and uploading of items
• Other duties as assigned

Qualifications/Education:

• 1-2 years of administrative or related experience preferred
• Medical Staff Office or previous credentialing or medical licensing experience a plus
• Strong customer service skills and the ability to build effective relationships with peers as well as customers
• Ability to work in a fully electronic records system with minimal paperwork
• Strong verbal and written communication skills
• Strong work ethic, reliable and responsible
• Must be able to work independently but also be able to work in a team environment
• Detail oriented and able to work in a fast paced environment to meet goals
• Strong organizational skills

ABOUT VIRTUAL RADIOLOGIC

Virtual Radiologic Corporation (vRad) is a technology-enabled national radiology practice working in partnership with local radiologists and hospitals to optimize radiology’s pivotal role in patient care. vRad’s more than 350+ radiologists serve 2100+ facilities, reading 5 million studies annually. Delivering access to extensive subspecialty coverage, vRad contributes to improved quality of patient care. And with its next-generation technology, vRad enhances productivity, helping to lower the overall cost of care while expediting time to diagnosis and treatment. For more information, visit www.vrad.com.

All offers are contingent on a criminal background check.

Virtual Radiologic is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

No calls or agencies, please.

At Virtual Radiologic (vRad) you make a difference.  Your skills, energy, and passion for results drive us to achieve strategic growth objectives and deliver quality patient care across the United States.

Virtual Radiologic is a national radiology practice and leader in the development of radiologist workflow technology. The dedication of vRad team members enables us to sustain our unique market-leading position and to provide the best quality and service to our customers and the patients we jointly serve.  vRad team members exhibit energy and a passion for service excellence in our casually professional and collaborative work environment. We continually reward team members who embrace our fast-paced culture and who go the extra mile for our customers with internal recognition programs.

At vRad you make a difference.

WE ARE CURRENTLY LOOKING FOR A PRODUCTION CONTROL SPECIALIST.

The Operations Center at vRad provides world-class customer support to our clients by monitoring and facilitating the radiology workflow process (24/7) for hospitals, clinics and radiologists. To effectively assist in meeting these needs, the Production Control Specialist Level 1 (PCS) provides continuous monitoring of radiologist work lists and incoming workflow to meet turnaround time (TAT) requirements. Additional responsibilities include, but are not limited to, properly identifying studies for specialized radiologists, time management and communicating with the Operations Center and radiologists in a professional, courteous and timely manner. Due to the nature of this business, multi-tasking, following procedure, extreme attention to detail, relationship management and a sense of urgency is critically required.

This is an overnight position- 7:00pm-5:00am

Essential Duties and Responsibilities:

• Manage and analyze production pertaining to study volume distribution, TAT compliance, rad efficiencies and profitability
• Adjust nightly workforce requirements based on forecast including the activation of radiologists as required
• Establish and maintain communication regarding events that impact production volumes
• Document and provide feedback regarding forecasting/planning based on actual data and trends
• Create and distribute detailed reports focusing on all aspects of the production operation
• Provide input to identify and resolve TAT level as well as areas of improvement including site coverage and rad privileges
• Identify areas of improvement regarding Radiologists profitability
• Manage all scheduling related communication of radiologists during shift
• Escalate issues to the appropriate resource
• Other duties as assigned

Qualifications/Education:

• High school diploma or equivalent preferred
• Two or more years of customer related experience in a contact center environment preferred
• Excellent verbal and written communication skills required
• Strong sense of urgency and ability to multi-task
• Ability to work in a team environment as well as work independently
• Telephone etiquette skills are essential
• Medical background a plus
• Professional, courteous and respectful demeanor
• High level of attention to detail necessary
• Strong organizational and prioritization techniques
• Demonstrated sound judgment and decision making abilities
• Proficiency in a PC environment utilizing software/programs including Windows, Internet, Instant Messaging/Virtual Chat and general e-mail tools
• Ability to type a minimum of 30 wpm is required

ABOUT VIRTUAL RADIOLOGIC

Virtual Radiologic Corporation (vRad) is a technology-enabled national radiology practice working in partnership with local radiologists and hospitals to optimize radiology’s pivotal role in patient care. vRad’s more than 350+ radiologists serve 2100+ facilities, reading 5 million studies annually. Delivering access to extensive subspecialty coverage, vRad contributes to improved quality of patient care. And with its next-generation technology, vRad enhances productivity, helping to lower the overall cost of care while expediting time to diagnosis and treatment. For more information, visit www.vrad.com.

All offers are contingent on a criminal background check.

Virtual Radiologic is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

No calls or agencies, please.

At Virtual Radiologic (vRad) you make a difference.  Your skills, energy, and passion for results drive us to achieve strategic growth objectives and deliver quality patient care across the United States.

Virtual Radiologic is a national radiology practice and leader in the development of radiologist workflow technology. The dedication of vRad team members enables us to sustain our unique market-leading position and to provide the best quality and service to our customers and the patients we jointly serve.  vRad team members exhibit energy and a passion for service excellence in our casually professional and collaborative work environment. We continually reward team members who embrace our fast-paced culture and who go the extra mile for our customers with internal recognition programs.

At vRad you make a difference.

WE ARE CURRENTLY LOOKING FOR A DESKTOP ADMIN.

The Desktop Administrator will assist in the design, operation and maintenance of the office infrastructure.

Essential Duties and Responsibilities:

• Provide end-user support and manage incoming support requests
• Diagnose and resolve operating system, application software, hardware, and operator problems
• Assess the hardware and software needs for office functions and assist with procuring, implementing, and support
• Assist in the evaluation of new hardware and software solutions
• Responsible for the deployment of new employee systems
• Responsible monitoring and maintaining the user account life cycle
• Responsible for presenting content to be included for Help Desk project work
• Assist in enterprise level projects/tasks relating to corporate infrastructure systems
• Escalate issues as needed to Level 2 support and higher
• Other duties as assigned

Qualifications/Education:

• Associate Degree preferred with 1-2 years of experience
• Experience providing desktop and network support
• Experience in using and supporting hardware and software products in a corporate environment
• Training in system administration of Microsoft server and desktop products
• Strong analytical and problem-solving skills
• Discretion regarding proprietary and confidential information
• Capacity to work in a fast paced, rapidly changing environment and have the ability to multitask on a regular basis
• Extremely detail oriented with strong organizational skills
• Excellent computer skills and superior communication skills

ABOUT VIRTUAL RADIOLOGIC

Virtual Radiologic Corporation (vRad) is a technology-enabled national radiology practice working in partnership with local radiologists and hospitals to optimize radiology’s pivotal role in patient care. vRad’s more than 350+ radiologists serve 2100+ facilities, reading 5 million studies annually. Delivering access to extensive subspecialty coverage, vRad contributes to improved quality of patient care. And with its next-generation technology, vRad enhances productivity, helping to lower the overall cost of care while expediting time to diagnosis and treatment. For more information, visit www.vrad.com.

All offers are contingent on a criminal background check.

Virtual Radiologic is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

No calls or agencies, please.

At Virtual Radiologic (vRad) you make a difference.  Your skills, energy, and passion for results drive us to achieve strategic growth objectives and deliver quality patient care across the United States.

Virtual Radiologic is a national radiology practice and leader in the development of radiologist workflow technology. The dedication of vRad team members enables us to sustain our unique market-leading position and to provide the best quality and service to our customers and the patients we jointly serve.  vRad team members exhibit energy and a passion for service excellence in our casually professional and collaborative work environment. We continually reward team members who embrace our fast-paced culture and who go the extra mile for our customers with internal recognition programs.

At vRad you make a difference.

WE ARE CURRENTLY LOOKING FOR AN OPERATIONS SUPPORT SUPERVISOR.

This is an overnight position (7:00pm-5:00am) supporting a 24×7 team.

An Operations Support Supervisor (OSS) is responsible for overseeing the functional workflow of the Operations Support Representatives (OSR) ensuring timely execution of all functional OSR responsibilities. The OSS will be physically mobile in the Operations Center (OC), coaching the representatives at their workstations. The OSS is responsible for staying abreast of work load, issues and technical difficulties at all times and will perform first level trouble-shooting, answer questions by all OSRs and escalate issues to the appropriate resource. The OSS will act as primary supervisor for OC Reps and will perform quality assurance of OSR work performed; The OSS will assume functional responsibility for the entire OC in the absence of an OC Manager and/or Production Control Specialist; ensuring that we are efficiently meeting the needs of our clients and radiologists.

Essential Duties and Responsibilities:

• Act as primary supervisor, overseeing the functional OSR responsibilities
• Mentor, coach and motivate OSRs to ensure timely and accurate performance of all functional responsibilities
• Maintain ownership of the coaching and development process for OC team members
• Ensure that all team members perform with a high customer service focus; delivering excellent customer satisfaction and high client retention
• Foster, promote and contribute to a positive team environment
• Assist and contribute information and criteria to be used in OSR performance evaluations
• Generate accurate and professional daily/nightly operations reports
• Ensure that complete and accurate communications occur with customers regarding any issues including those that require escalation for resolution
• Assists Operations Center and technical support staff with problem resolution and escalation
• Manage the telephone quality audit and monitoring process ensuring written and verbal performance feedback to all OSRs; monitor OSRs’ call techniques and proactively addresses performance issues on a continual basis
• Provide recommendations and assist in maintaining the Operations Center Training Manual as well as all training for OC team members
• Take ownership of monitoring the customer service experience for all new vRad clients during their first week of coverage (“honeymoon phase”)
• Escalate issues to appropriate resource
• Assume functional responsibility for the OC in the absence of the OC Manager and/or PCS Supervisor ensuring the needs of our clients and radiologists are met (This includes possible on-call shifts)
• Other duties as assigned

Qualifications/Education:

• Minimum 5 years’ work experience required
• Previous lead or supervisory experience required
• Previous experience in the medical or healthcare field a plus
• Ability to lead a team and lead by example
• Ability to mentor and develop employees of varying abilities and experience
• Ability to create a professional, courteous and respectful environment
• Ability to multi-task
• Strong understanding of work flows and procedures
• Extremely detail oriented
• Strong organizational and prioritizing techniques
• Strong sense of urgency
• Proficiency in PC based applications
• Experience in WFM, scheduling and forecasting a plus

ABOUT VIRTUAL RADIOLOGIC

Virtual Radiologic Corporation (vRad) is a technology-enabled national radiology practice working in partnership with local radiologists and hospitals to optimize radiology’s pivotal role in patient care. vRad’s more than 350+ radiologists serve 2100+ facilities, reading 5 million studies annually. Delivering access to extensive subspecialty coverage, vRad contributes to improved quality of patient care. And with its next-generation technology, vRad enhances productivity, helping to lower the overall cost of care while expediting time to diagnosis and treatment. For more information, visit www.vrad.com.

All offers are contingent on a criminal background check.

Virtual Radiologic is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

No calls or agencies, please.

At Virtual Radiologic (vRad) you make a difference.  Your skills, energy, and passion for results drive us to achieve strategic growth objectives and deliver quality patient care across the United States.

Virtual Radiologic is a national radiology practice and leader in the development of radiologist workflow technology. The dedication of vRad team members enables us to sustain our unique market-leading position and to provide the best quality and service to our customers and the patients we jointly serve.  vRad team members exhibit energy and a passion for service excellence in our casually professional and collaborative work environment. We continually reward team members who embrace our fast-paced culture and who go the extra mile for our customers with internal recognition programs.

At vRad you make a difference.

WE ARE CURRENTLY LOOKING FOR AN OPERATIONS SUPPORT REPRESENTATIVE.

Full-time Schedule (overnights): 9:00pm-7:00am with rotating weekend shifts.

The Operations Center at vRad provides world-class customer support to our clients by monitoring and facilitating the radiology workflow process (24/7) for hospitals, clinics and radiologists.  To effectively meet this need, the Operations Support Representatives provide constant monitoring of incoming orders and images to ensure that all relevant clinical information has been submitted, complete data order entry as needed proactively and identify and/or trouble-shoot non-technical issues.

We play a crucial role in assisting doctors and technicians when additional information is needed or conference calls are required. To properly support these activities, a high volume of inbound and outbound phone calls will require professional, courteous and effective communication. Due to the nature of this business, multi-tasking, following procedure, extreme attention to detail, relationship management and a sense of urgency are required.

Essential Duties and Responsibilities:

• Monitor incoming orders and images to ensure that all necessary clinical information has been submitted (including image count verification)
• Perform outbound calls requesting missing images, orders, worksheets or other information requested by doctors
• Perform data entry of faxed orders
• Verify hospitals requesting service are covered at the time of request
• Answer inbound calls
• Coordinate conference calls for doctors/RNs/rad techs
• Identify and trouble-shoot issues (i.e. mismatched studies, etc.)
• Provide documentation of all study activity
• Other duties as assigned

Qualifications/Education:

• No education required
• Two or more years of customer related experience in a contact center environment preferred
• Excellent verbal and written communication skills required
• Strong sense of urgency and ability to multi-task
• Ability to work in a team environment as well as work independently
• Telephone etiquette skills are essential
• Medical background a plus
• Professional, courteous and respectful demeanor
• High level of attention to detail necessary
• Strong organizational and prioritization abilities
• Demonstrates sound judgment and decision making abilities
• Proficiency in a PC environment utilizing software/programs including Windows, Internet, Instant Messaging/Virtual Chat and general e-mail tools

ABOUT VIRTUAL RADIOLOGIC

Virtual Radiologic Corporation (vRad) is a technology-enabled national radiology practice working in partnership with local radiologists and hospitals to optimize radiology’s pivotal role in patient care. vRad’s more than 350+ radiologists serve 2100+ facilities, reading 5 million studies annually. Delivering access to extensive subspecialty coverage, vRad contributes to improved quality of patient care. And with its next-generation technology, vRad enhances productivity, helping to lower the overall cost of care while expediting time to diagnosis and treatment. For more information, visit www.vrad.com.

All offers are contingent on a criminal background check.

Virtual Radiologic is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

No calls or agencies, please.

At Virtual Radiologic (vRad) you make a difference.  Your skills, energy, and passion for results drive us to achieve strategic growth objectives and deliver quality patient care across the United States.

Virtual Radiologic is a national radiology practice and leader in the development of radiologist workflow technology. The dedication of vRad team members enables us to sustain our unique market-leading position and to provide the best quality and service to our customers and the patients we jointly serve.  vRad team members exhibit energy and a passion for service excellence in our casually professional and collaborative work environment. We continually reward team members who embrace our fast-paced culture and who go the extra mile for our customers with internal recognition programs.

At vRad you make a difference.

WE ARE CURRENTLY LOOKING FOR A TELERADIOLOGY OPERATIONS SUPERVISOR.

The Teleradiology Operations  Supervisor is responsible for the supervision and leadership of the production control team within the Operations Center (OC). The Teleradiology Operations Supervisor responsibilities include mentoring, coaching, and developing team members to ensure goals are achieved. The Teleradiology Operations Supervisor also assumes the responsibility of OC Supervisor in the absence of an Operations Support Supervisor (OSS) or an Operations Center Manager (OCM).

The Teleradiology Operations  Supervisor supports a 24×7 team and requires flexibility to work nights and occasional weekends.

Essential Duties and Responsibilities:

• Supervise and train the production control specialist team to ensure best practices and assist in the strategic planning for future business
• Ensure full training of team including creating and maintaining manuals, tools and resources
• Assume the OC supervisory role in the absence of an OSS of OCM
• Assignment of work to team, mentoring of team members and monitoring of progress
• Evaluate and develop Production Control team programs and policies
• Communicate to OC management on issues, trends, resolutions, status, ideas, etc.
• Identify root cause and develops action plans to address opportunities
• Maintain scheduling and ensuring staffing coverage of PCS team
• Assist in the performance evaluation process for OSR and PCS team members
• Perform PCS functions as necessary
• Other duties as assigned

Qualifications/Education:

• Minimum of 5 years of operations related experience preferred
• One year or more supervisory experience is preferred
• Exceptional written and oral communication skills
• Excellent facilitation and coaching delivery skills required
• Extremely detail oriented with strong organizational skills
• Effective time management and planning skills
• Ability to work under pressure in a fast-paced environment
• Strong problem solving skills that enable quick identification and efficient resolution of issues
• Strong organizational and prioritizing techniques
• Ability to multi-task, using a variety of tools and information
• Strong understanding of work flows and procedures
• Previous statistical analysis experience a plus
• Previous production scheduling experience a plus
• Knowledge of medical terminology is preferred
• Proficiency in PC based applications

ABOUT VIRTUAL RADIOLOGIC

Virtual Radiologic Corporation (vRad) is a technology-enabled national radiology practice working in partnership with local radiologists and hospitals to optimize radiology’s pivotal role in patient care. vRad’s more than 350+ radiologists serve 2100+ facilities, reading 5 million studies annually. Delivering access to extensive subspecialty coverage, vRad contributes to improved quality of patient care. And with its next-generation technology, vRad enhances productivity, helping to lower the overall cost of care while expediting time to diagnosis and treatment. For more information, visit www.vrad.com.

All offers are contingent on a criminal background check.

Virtual Radiologic is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

No calls or agencies, please.

At Virtual Radiologic (vRad) you make a difference.  Your skills, energy, and passion for results drive us to achieve strategic growth objectives and deliver quality patient care across the United States.

Virtual Radiologic is a national radiology practice and leader in the development of radiologist workflow technology. The dedication of vRad team members enables us to sustain our unique market-leading position and to provide the best quality and service to our customers and the patients we jointly serve.  vRad team members exhibit energy and a passion for service excellence in our casually professional and collaborative work environment. We continually reward team members who embrace our fast-paced culture and who go the extra mile for our customers with internal recognition programs.

At vRad you make a difference.

WE ARE CURRENTLY LOOKING FOR A FINANCIAL ANALYST.

The Financial Analyst is responsible for performing and/or assisting with all aspects of vRad’s financial analysis and planning processes.

Essential Duties and Responsibilities:

• Assist in managing, updating and improving forecast models
• Report monthly results, provide variance analysis and explanations
• Drive annual budget and forecast cycles with detailed analysis and insights
• Leverage business acumen to provide analytical problem solving and drive process improvements
• Understand cost drivers in cross functional areas, determine cost allocation methodology and drive execution in financial statements
• Develop and maintain relationships with the business owners
• Manage and update forecasting models and ad hoc reporting databases
• Monthly reporting of results including variance explanation and research
• Provide solutions in solving problems and facilitating process improvements
• Specialize in analysis, modeling, accounting and system related functions
• Assist with development of internal controls, policies and procedures
• Assist in the month-end close and consolidation process
• Other duties as assigned

Qualifications/Education:

• 4 year finance, accounting or business degree required
• 2-7 years finance, accounting or business analysis experience in a corporate environment
• Strong computer skills including financial modeling and analysis in Microsoft Excel
• Demonstrated expertise in financial statements
• Experience building and maintaining databases & financial models
• Experience preparing PowerPoint presentations a plus

ABOUT VIRTUAL RADIOLOGIC

Virtual Radiologic Corporation (vRad) is a technology-enabled national radiology practice working in partnership with local radiologists and hospitals to optimize radiology’s pivotal role in patient care. vRad’s more than 350+ radiologists serve 2100+ facilities, reading 5 million studies annually. Delivering access to extensive subspecialty coverage, vRad contributes to improved quality of patient care. And with its next-generation technology, vRad enhances productivity, helping to lower the overall cost of care while expediting time to diagnosis and treatment. For more information, visit www.vrad.com.

All offers are contingent on a criminal background check.

Virtual Radiologic is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

No calls or agencies, please.