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Inspiring. Empowering. Rewarding. Fun. These are some of the words people commonly use to describe their careers at vRad – and are the reasons why we were recognized as one of the Top 150 workplaces by the Star Tribune in 2017, 2018 , 2019, 2020, 2021 and 2022.
You impact patient care
“All of us, either directly or indirectly, help our radiologists take great care of the patients, often times in an emergency room. That is very cool to be a part of.”
You find a community
“We are all like a small family. We do big corporate things but have that small company feel.”
Your voice is heard
“It doesn’t matter where you are in the organizational chart, you have an opinion and everyone is going to listen.”
At Virtual Radiologic (vRad) you make a difference. Your skills, energy, and passion for results drive us to achieve strategic growth objectives and deliver quality patient care across the United States.
Virtual Radiologic is a national radiology practice and leader in the development of radiologist workflow technology. The dedication of vRad team members enables us to sustain our unique market-leading position and to provide the best quality and service to our customers and the patients we jointly serve. vRad team members exhibit energy and a passion for service excellence in our casually professional and collaborative work environment. We continually reward team members who embrace our fast-paced culture and who go the extra mile for our customers with internal recognition programs.
At vRad you make a difference.
*This is an overnight position working 4:00pm-2:00am CT Wednesday-Saturday*
This is a hybrid role based out of our Eden Prairie, MN office.
The Operations Support Supervisor (OSS) is responsible for overseeing the functional workflow of the Operations Support Representatives (OSR) ensuring timely execution of all functional OSR responsibilities. The OSS is physically mobile in the Operations Center (OC), coaching the representatives at their workstations and will be virtually present to coach and train in remote situations. The OSS is responsible for staying abreast of workload, issues and technical difficulties at all times and performs first-level troubleshooting, answers questions by all OSRs and escalates issues to the appropriate resource. The OSS acts as primary supervisor for OC Reps and performs quality assurance of OSR work performed; the OSS assumes functional responsibility for the entire OC in the absence of an OC Manager and/or Production Control Supervisor; ensuring that we are efficiently meeting the needs of our clients and radiologists.
The Operations Center at vRad provides world-class customer support to our clients by monitoring and facilitating radiology workflow processes that are critical to patient care on a 24/7 basis for hospitals, clinics and radiologists. To effectively meet this need, the Operations Support Representatives provide constant monitoring of incoming orders and images to: (i) ensure that all relevant clinical information has been submitted; (ii) complete data order entry, on both a proactive and reactive basis; and (iii) identify and/or troubleshoot non-technical issues.
The Operations Center and its staff play a crucial role in assisting doctors and technicians when patient care requires additional information or radiologist-to-hospital conference calls. Properly supporting these activities requires processing a high volume of inbound and outbound phone calls with professional, courteous, and effective communication. Due to the nature of this business and its critical role in facilitating emergent patient care, multi-tasking, following procedure, extreme attention to detail, relationship management, regular and reliable attendance, and a sense of urgency are required.
Essential Duties and Responsibilities:
vRad offers team members and their families programs, tools and resources to live a healthy life, provide for financial security and plan for their future. Below are the programs offered to full-time team members. To learn more about individual programs, please contact email@example.com
Health Savings Account and Flexible Spending Accounts
401(k) Retirement Savings Plan
Accidental Death and Dismemberment
Short and Long Term Disability
Voluntary Accident Insurance
Voluntary Critical Illness Insurance
Identity Theft Insurance