We are currently looking for a Senior Contact Center Representative.

We currently have full-time and part-time positions open:

• • Full-time: 9:00pm-7:00am with rotating weekend shifts
  • Part time: 4:00-9:00pm, 5:00-10:00pm, or 4:00-8:00am with rotating weekend shifts

About our team:

The Operations Center at vRad provides world-class customer support to our clients by monitoring and facilitating the radiology workflow process (24/7) for hospitals, clinics and radiologists.  To effectively meet this need, the Contact Center Representatives provide constant monitoring of incoming orders and images to ensure that all relevant clinical information has been submitted, complete data order entry as needed proactively and identify and/or trouble-shoot non-technical issues.

We play a crucial role in assisting doctors and technologists when additional information is needed or conference calls are required. To properly support these activities, a high volume of inbound and outbound phone calls will require professional, courteous and effective communication.

Our ideal candidate:

• Has an aptitude to quickly learn and navigate systems
• Is passionate about making a difference and improving patient care
• Possesses a professional and friendly attitude
• Is dedicated to quality

Why our Contact Center Representatives enjoy working at vRad:

• “Work is very enjoyable because of the team environment, as well as the wonderful feeling of helping others.”
• “Our work makes a direct difference in someone’s life”
• “I love the people I work with. Everyone really works together to reach our goals”
• “It doesn’t feel like work because I enjoy it! My co-workers and the team atmosphere are what makes work fun. I also really love our food events, unlimited free coffee and team events.”

Essential Duties and Responsibilities:

• Monitor incoming orders and images to ensure that all necessary clinical information has been submitted (including image count verification)
• Perform outbound calls requesting missing images, orders, worksheets or other information requested by doctors
• Verify hospitals requesting service are covered at the time of request
• Answer inbound calls
• Coordinate conference calls for doctors/RNs/rad techs
• Identify and trouble-shoot issues (i.e. mismatched studies, etc.)
• Provide documentation of all study activity
• Other duties as assigned

Qualifications/Education:

• 3-5 years of customer related experience in a contact center environment
• Excellent verbal and written communication skills required
• Strong sense of urgency and ability to multi-task
• Ability to work in a team environment as well as work independently
• Telephone etiquette skills are essential
• Medical background a plus
• Professional, courteous and respectful demeanor
• High level of attention to detail necessary
• Strong organizational and prioritization abilities
• Demonstrates sound judgment and decision-making abilities
• Proficiency in a PC environment utilizing software/programs including Windows, Internet, Instant Messaging/Virtual Chat and general e-mail tools

ABOUT VIRTUAL RADIOLOGIC

Inspiring. Empowering. Rewarding. Fun. These are some of the words people commonly use to describe their careers at vRad – and are the reasons why we were recognized as one of the Top 150 workplaces by the Star Tribune in 2018 and 2017.

vRad is a national radiology practice and leader in the development of radiologist workflow technology. The dedication of vRad team members enables us to provide the best quality and service to our customers and the patients we jointly serve.  vRad team members exhibit energy and a passion for service excellence in our casually professional and collaborative work environment. We continually reward team members who embrace our fast-paced culture and who go the extra mile for our customers with internal recognition programs.

vRad is proud to be a MEDNAX company, a national health solutions partner specializing in neonatal and other pediatric services, anesthesia, radiology, pediatric cardiology and other physician and management services. A MEDNAX physician provides care to one in every 4 babies born in the U.S. each year. 500+ vRad radiologists read over 6.5M studies for patients in all 50 states. We think those are pretty cool and powerful company facts! As part of the MEDNAX family, we are committed to “Take great care of the patient, every day and in every way.”

As a vRad team member, your main focus is quality patient care. At vRad, you’ll work with some of the healthcare industry’s most innovative minds on high-impact projects designed to move the practice of radiology forward. No matter what you do at vRad, you’ll play a part in shaping the future of radiology and patient care.

At vRad you make a difference.

At Virtual Radiologic (vRad) you make a difference.  Your skills, energy, and passion for results drive us to achieve strategic growth objectives and deliver quality patient care across the United States.

Virtual Radiologic is a national radiology practice and leader in the development of radiologist workflow technology. The dedication of vRad team members enables us to sustain our unique market-leading position and to provide the best quality and service to our customers and the patients we jointly serve.  vRad team members exhibit energy and a passion for service excellence in our casually professional and collaborative work environment. We continually reward team members who embrace our fast-paced culture and who go the extra mile for our customers with internal recognition programs.

At vRad you make a difference.

WE ARE CURRENTLY LOOKING FOR A SQA ENGINEER.

The Software Quality Assurance (SQA) Engineer develops and executes test cases within provisioned quality assurance standards, processes and controls for a fast growing software engineering team.  Conducts inspection, testing, sampling, and training. Evaluates production capabilities and recommends improvements.

Essential Duties and Responsibilities:

• Execute test cases/scripts, report and follow-up with software issues reported; provide concise and accurate test status in a timely manner
• Ensure acceptance criteria is correct and complete for designing test cases
• Coordinate with Product Managers and Software Engineers to develop test plan and test cases/scripts for new feature set in existing applications and for new applications as well
• Perform black box and white box testing of internal and production system applications
• Contribute to the development of regression test suites for Virtual Radiologic Corporation (VRC) product lines
• Develop, prioritize and execute manual and automated regression test cases/scripts on releases
• Provide support in debugging & reproducing problems reported in production environment
• Provide thoughts and insight in making SQA more effective and efficient
• Ability to participate in on-call rotation as needed to support radiologists and other systems support issues

Qualifications/Education:

• Bachelor’s Degree in Engineering or experience in a related field
• 1-4 years of Software QA experience including testing Standalone and Web applications in Windows environment
• Working knowledge of software quality assurance methodologies and Thorough understanding of the Software Development Lifecycle
• Experience with Client/Server, back-end and white box testing
• Possess excellent debugging and problem solving skills and highly analytical
• Self-motivated, able to work independently and perform multiple tasks under minimal supervision
• Detail oriented and well organized
• Ability to work with technical and non-technical audience
• Ability to assess requirements, prioritize and manage testing on releases
• Strong verbal and written communication skills
• Experience with ASP.Net, C#, .NET, and SQL server preferred
• Experience with Jira preferred

ABOUT VIRTUAL RADIOLOGIC

Inspiring. Empowering. Rewarding. Fun. These are some of the words people commonly use to describe their careers at vRad – and are the reasons why we were recognized as one of the Top 150 workplaces by the Star Tribune in 2018 and 2017.

vRad is proud to be a MEDNAX company, a national health solutions partner specializing in neonatal and other pediatric services, anesthesia, radiology, pediatric cardiology and other physician and management services. A MEDNAX physician provides care to one in every 4 babies born in the U.S. each year. 500+ vRad radiologists read over 6.5M studies for patients in all 50 states. We think those are pretty cool and powerful company facts! As part of the MEDNAX family, we are committed to “Take great care of the patient, every day and in every way.”

As a vRad team member, your main focus is quality patient care. At vRad, you’ll work with some of the healthcare industry’s most innovative minds on high-impact projects designed to move the practice of radiology forward. No matter what you do at vRad, you’ll play a part in shaping the future of radiology and patient care.

At Virtual Radiologic (vRad) you make a difference.  Your skills, energy, and passion for results drive us to achieve strategic growth objectives and deliver quality patient care across the United States.

Virtual Radiologic is a national radiology practice and leader in the development of radiologist workflow technology. The dedication of vRad team members enables us to sustain our unique market-leading position and to provide the best quality and service to our customers and the patients we jointly serve.  vRad team members exhibit energy and a passion for service excellence in our casually professional and collaborative work environment. We continually reward team members who embrace our fast-paced culture and who go the extra mile for our customers with internal recognition programs.

At vRad you make a difference.

WE ARE CURRENTLY LOOKING FOR A SUMMER MARKETING INTERN.

As the Marketing Intern, you will be involved in a variety of marketing initiatives that support our goals for new business acquisition and retention, radiologist recruitment and retention, and onsite radiology practice growth.

vRad Marketing is an agile, fast-moving team that makes a big impact by delivering high quality work in the name of our common mission to serve our clients, radiologists and patients across the nation. We enjoy outstanding working relationships across the company and are recognized for the value and creativity we bring to a wide range of business objectives.

Essential Duties and Responsibilities:

• Assist in the development and coordination of various integrated communication and marketing activities.
• Collaborate with internal team to gather requirements and then build, execute, and automate email marketing campaigns and landing pages.
• Monitor, analyze and report on performance of each campaign and communicate results and plans for improvement
• Execute a wide variety of details that may involve direct mail, email broadcast campaigns, marketing trade shows and events, customer communications, media advertisements, promotions, and other marketing plans.
• Perform other duties as assigned.
• Example projects:
  • Update collateral with new brand look and messaging
  • Brainstorm ideas and work with recruiting team to implement tactics including job posts, email campaigns, landing pages, etc.
  • Conduct competitive research
  • Intranet & corporate communications support – internal communications, Intranet site
  • Prepare promotional presentations
  • Collaborate with Content Manager to source, develop and deploy digital marketing content

Qualifications/Education:

• Working towards degree in business, marketing or organizational development
• Sound understanding of marketing principles
• Basic design and layout skills
• Tech savvy with marketing tools like PowerPoint, Word
• Excellent organizational skills with the ability to prioritize, multitask and manage time effectively, and keep multiple schedules and projects in order and up-to-speed
• Ability to work in a fast-paced environment, ability to adapt to change
• Adobe Creative Suite: Photoshop/Illustrator/InDesign/Dreamweaver skills a plus

ABOUT VIRTUAL RADIOLOGIC

Inspiring. Empowering. Rewarding. Fun. These are some of the words people commonly use to describe their careers at vRad – and are the reasons why we were recognized as one of the Top 150 workplaces by the Star Tribune in 2018 and 2017.

vRad is proud to be a MEDNAX company, a national health solutions partner specializing in neonatal and other pediatric services, anesthesia, radiology, pediatric cardiology and other physician and management services. A MEDNAX physician provides care to one in every 4 babies born in the U.S. each year. 500+ vRad radiologists read over 6.5M studies for patients in all 50 states. We think those are pretty cool and powerful company facts! As part of the MEDNAX family, we are committed to “Take great care of the patient, every day and in every way.”

As a vRad team member, your main focus is quality patient care. At vRad, you’ll work with some of the healthcare industry’s most innovative minds on high-impact projects designed to move the practice of radiology forward. No matter what you do at vRad, you’ll play a part in shaping the future of radiology and patient care.

At Virtual Radiologic (vRad) you make a difference.  Your skills, energy, and passion for results drive us to achieve strategic growth objectives and deliver quality patient care across the United States.

Virtual Radiologic is a national radiology practice and leader in the development of radiologist workflow technology. The dedication of vRad team members enables us to sustain our unique market-leading position and to provide the best quality and service to our customers and the patients we jointly serve.  vRad team members exhibit energy and a passion for service excellence in our casually professional and collaborative work environment. We continually reward team members who embrace our fast-paced culture and who go the extra mile for our customers with internal recognition programs.

At vRad you make a difference.

WE ARE CURRENTLY LOOKING FOR A SUMMER DATABASE ENGINEER INTERN.

The Database Engineer Intern works with the Business Intelligence/Analytics Manager and the BI/Analytics team providing enterprise information management for vRad including SQL coding, construction of ETL processes and designing/maintaining of reports and dashboards.  Duties include querying, transforming and analyzing data from operational systems to help deliver actionable information to management and operational teams. This position is also responsible for assisting in the support of the logical and physical aspects of vRad’s databases.

Essential Duties and Responsibilities:

• Write SQL statements for data access to both operational and data warehouse environments
• Deliver business intelligence/analytics for projects and ad-hoc requests from internal business partners
• Assist in identifying solutions to request or problems
• Write SQL statements for transactional data access, data definition (database schemas and objects) and SQL Server administration
• Collaborate with local and remote team members
• Create complex reports and queries using SQL Reporting Services, Power BI and Tableau
• Operate and administer SQL Server instances in a high-availability environment
• Install and configure SQL Server components using best practices, including clustering and availability groups
• Monitor and identify issues in real time
• Tune SQL statements as necessary
• Follow vRad’s change management processes when modifying production systems
• Stay up to date with emerging technologies and industry trends
• Clarify and codify definitions in the corporate data dictionary

Qualifications/Education:

• Bachelor’s Degree (B.S.E, B.B.A., B.A., B.S.) in engineering (computer science) or business (accounting, finance, computer information systems) or actively enrolled in an accredited college or university, preferably majoring in computer science, computer information systems or related field
• Understanding of database structures, theories, principles, and practices
• Knowledge of SQL; able to write SQL conforming to the ANSI SQL standard
• Familiar with SQL Server 2012+ tools and components
• Familiar with Agile development methodologies
• Solid analytical and problem solving skills paired with strong attention to detail
• Strong time management skills, ability to work independently in a fast paced environment
• Effective business communication skills
• Willingness to adapt to changing requirements
• Desire to learn and apply new skills
• Excellent oral and written communication skills
• Ability to work constructively in a team environment
• Self-motivated

ABOUT VIRTUAL RADIOLOGIC

Inspiring. Empowering. Rewarding. Fun. These are some of the words people commonly use to describe their careers at vRad – and are the reasons why we were recognized as one of the Top 150 workplaces by the Star Tribune in 2018 and 2017.

vRad is proud to be a MEDNAX company, a national health solutions partner specializing in neonatal and other pediatric services, anesthesia, radiology, pediatric cardiology and other physician and management services. A MEDNAX physician provides care to one in every 4 babies born in the U.S. each year. 500+ vRad radiologists read over 6.5M studies for patients in all 50 states. We think those are pretty cool and powerful company facts! As part of the MEDNAX family, we are committed to “Take great care of the patient, every day and in every way.”

As a vRad team member, your main focus is quality patient care. At vRad, you’ll work with some of the healthcare industry’s most innovative minds on high-impact projects designed to move the practice of radiology forward. No matter what you do at vRad, you’ll play a part in shaping the future of radiology and patient care.

At Virtual Radiologic (vRad) you make a difference.  Your skills, energy, and passion for results drive us to achieve strategic growth objectives and deliver quality patient care across the United States.

Virtual Radiologic is a national radiology practice and leader in the development of radiologist workflow technology. The dedication of vRad team members enables us to sustain our unique market-leading position and to provide the best quality and service to our customers and the patients we jointly serve.  vRad team members exhibit energy and a passion for service excellence in our casually professional and collaborative work environment. We continually reward team members who embrace our fast-paced culture and who go the extra mile for our customers with internal recognition programs.

At vRad you make a difference.

WE ARE CURRENTLY LOOKING FOR A FINANCIAL SYSTEMS ANALYST.

The Financial Systems Analyst will assist in maintaining the suite of applications used by the Finance Department.  This role will work closely with all areas of finance, as well as internal and external software support.  This process spans user testing, issue resolution and assisting with development end user training, product launch and support.

Essential Duties and Responsibilities:

• Review software issues and validate understanding of the same with end users
• Test suspect system issues utilizing development database, document test results
• Communicate testing results to end users, management or support for further action as necessary
• Aid in development of User Acceptance Testing (UAT) for software enhancements
• Assist in documenting processes/training materials for end users
• Communicate with end users to document software enhancement or ad hoc query/reporting needs
• Assist in the install and implementation of software enhancements or modules
• Communicate effectively with business, engineering teams and management
• Develop and document use cases of our software systems
• Aid in creation of specifications for our software systems
• Demonstrate continuous improvement and promote a progressive quality culture
• Comply with the corporate policies and procedures
• Champion “best practices” and set expectations that contribute to team success
• Other duties as assigned

Qualifications/Education:

• Bachelor’s degree in Business, Computer Science or related field or equivalent combination of coursework and experience
• 1-3 years of successful business analyst or extensive financial system experience
• Demonstrated strong work ethic and initiative in accomplishing objectives of the position
• Results oriented, creative, positive and energetic; ability to organize and prioritize multiple projects and meet deadlines
• Strong analytical skills required, including the ability to interpret business needs and translate them into system requirements
• Strong technical writing skills required
• Excellent customer service skills, interpersonal, written and verbal communication skills
• Independent, yet team player; ability to work well in matrix organization
• Experience with Epicor financial suite preferred
• Expertise with Microsoft Outlook, Excel, Word and PowerPoint
• Experience with iterative development a plus
• Proven project and time management skills

ABOUT VIRTUAL RADIOLOGIC

Inspiring. Empowering. Rewarding. Fun. These are some of the words people commonly use to describe their careers at vRad – and are the reasons why we were recognized as one of the Top 150 workplaces by the Star Tribune in 2018 and 2017.

vRad is proud to be a MEDNAX company, a national health solutions partner specializing in neonatal and other pediatric services, anesthesia, radiology, pediatric cardiology and other physician and management services. A MEDNAX physician provides care to one in every 4 babies born in the U.S. each year. 500+ vRad radiologists read over 6.5M studies for patients in all 50 states. We think those are pretty cool and powerful company facts! As part of the MEDNAX family, we are committed to “Take great care of the patient, every day and in every way.”

As a vRad team member, your main focus is quality patient care. At vRad, you’ll work with some of the healthcare industry’s most innovative minds on high-impact projects designed to move the practice of radiology forward. No matter what you do at vRad, you’ll play a part in shaping the future of radiology and patient care.

At Virtual Radiologic (vRad) you make a difference.  Your skills, energy, and passion for results drive us to achieve strategic growth objectives and deliver quality patient care across the United States.

Virtual Radiologic is a national radiology practice and leader in the development of radiologist workflow technology. The dedication of vRad team members enables us to sustain our unique market-leading position and to provide the best quality and service to our customers and the patients we jointly serve.  vRad team members exhibit energy and a passion for service excellence in our casually professional and collaborative work environment. We continually reward team members who embrace our fast-paced culture and who go the extra mile for our customers with internal recognition programs.

At vRad you make a difference.

WE ARE CURRENTLY LOOKING FOR A DATABASE ENGINEER.

The Database Engineer  will support high performing and highly available applications in the vRad core technology platform.  The position is responsible for supporting the logical and physical aspects of vRad’s SQL Server Clinical Applications OLTP environments.

Essential Duties and Responsibilities:

• Design and implement complex and robust technical solutions that are scalable and manageable
• Write SQL statements for transactional data access, data definition and SQL Server administration
• Collaborate with local and remote team members to create high-performing, data-driven applications
• Create complex reports and queries using SQL Reporting Services and Analysis Services
• Use modern ETL techniques to integrate data from disparate systems
• Document deliverables so they can be supported by the team
• Operate and administer SQL Server instances in a high-availability environment
• Install and configure SQL Server components using best practices, including clustering, mirroring, availability groups, and distributed availability groups
• Design scalable storage layouts
• Monitor and identify issues in real time
• Triage and solve issues that affect the operation of highly available SQL Server instances, such as blocking and de-blocking and deadlocks
• Tune SQL statements as necessary
• Participate in after-hours support rotation
• Customize commercial products for integration with vRad’s technology platform
• Assist with project planning to define scope and provide estimates
• Deliver functionality as promised, in the time estimated
• Follow vRad’s change management processes when modifying production systems
• Stay up to date with emerging technologies and industry trends to provide guidance to technology decision makers
• Clarify and codify definitions in the corporate data dictionary
• Other duties as necessary to support vRad’s success

Qualifications/Education:

• Bachelor’s Degree in a computer-related field or equivalent work experience
• Microsoft Database Administrator Certification (MCITP) preferred
• 5 – 7 years SQL Server experience in mid to large sized environments
• Experience managing and architecting SQL environments with very large OLTP databases (1 TB or more)
• Experienced and confident in using advanced T-SQL in creating and updating custom queries, stored procedures, tables, functions and more
• Experience with installing, configuring and managing SQL Server along with Microsoft High Availability technologies, including Failover Clustering, Database Mirroring, Log Shipping, Replication, availability groups, and distributed availability groups
• Must have in-depth knowledge and experience working with a variety of difference performance optimization techniques including index performance tuning, query plan analysis/usage, capturing and analyzing performance counters, code rewrites and more
• Experience in designing, implementing and monitoring common SQL maintenance plans and custom scripts
• Ability to manage SQL Server permissions
• Experience in authoring, editing, communicating and enforcing SQL Server standards and industry best practices
• Understanding of ETL design concepts
• Experience with change control management
• Must be comfortable working in a fast-paced multiple server environments
• Must be able to communicate with non-technical users
• Must be able to manage multiple requests at the same time
• Experience with SSAS, SSIS, SSRS preferable
• Knowledge of various industry regulations such as HIPAA, PCI, PHI, SOX and how they pertain to the database domain is a plus
• Experience with OLAP systems is a plus

ABOUT VIRTUAL RADIOLOGIC

Inspiring. Empowering. Rewarding. Fun. These are some of the words people commonly use to describe their careers at vRad – and are the reasons why we were recognized as one of the Top 150 workplaces by the Star Tribune in 2018 and 2017.

vRad is proud to be a MEDNAX company, a national health solutions partner specializing in neonatal and other pediatric services, anesthesia, radiology, pediatric cardiology and other physician and management services. A MEDNAX physician provides care to one in every 4 babies born in the U.S. each year. 500+ vRad radiologists read over 6.5M studies for patients in all 50 states. We think those are pretty cool and powerful company facts! As part of the MEDNAX family, we are committed to “Take great care of the patient, every day and in every way.”

As a vRad team member, your main focus is quality patient care. At vRad, you’ll work with some of the healthcare industry’s most innovative minds on high-impact projects designed to move the practice of radiology forward. No matter what you do at vRad, you’ll play a part in shaping the future of radiology and patient care.

At Virtual Radiologic (vRad) you make a difference.  Your skills, energy, and passion for results drive us to achieve strategic growth objectives and deliver quality patient care across the United States.

Virtual Radiologic is a national radiology practice and leader in the development of radiologist workflow technology. The dedication of vRad team members enables us to sustain our unique market-leading position and to provide the best quality and service to our customers and the patients we jointly serve.  vRad team members exhibit energy and a passion for service excellence in our casually professional and collaborative work environment. We continually reward team members who embrace our fast-paced culture and who go the extra mile for our customers with internal recognition programs.

At vRad you make a difference.

WE ARE CURRENTLY LOOKING FOR A SUMMER SOFTWARE ENGINEER INTERN.

The Software Engineer Intern will aid in the design, development, testing and supporting of software applications both web and windows based and designing and developing relational databases.

Essential Duties and Responsibilities:

• Develop software within a team environment supporting a rapidly growing information technology intensive business
• Review, analyze, and evaluate business and user needs and translate into software systems specifications
• Participate in estimating, planning, and scheduling software development tasks
• Participate in the design of software systems, user interfaces, web services, processing algorithms, communications methods, and other major components
• Develop software in C#, HTML, JavaScript, and SQL using standard coding practices
• Perform unit, integration, and system level software testing
• Assist SQA with integration and system level software testing
• Participate in code reviews
• Other activities as directed by management

Qualifications/Education:

• In pursuit of an undergraduate or graduate degree in computer science or a related field
• Experience with one or more of the following a plus
• C# highly preferred (C++ or Java are acceptable)
• HTML and JavaScript
• WinForms and WCF
• WebAPI and MVC preferred (other MVVM architectures are acceptable)
• Microsoft SQL preferred (Oracle or other relational databases are acceptable)
• NUnit (or similar) testing framework
• Microsoft Visual Studio
• Microsoft SQL Server Management Studio
• Developing software using Agile methodologies
• Strong communication skills, written and verbal
• Self-motivated and able to work on a team on independently defined tasks

ABOUT VIRTUAL RADIOLOGIC

Inspiring. Empowering. Rewarding. Fun. These are some of the words people commonly use to describe their careers at vRad – and are the reasons why we were recognized as one of the Top 150 workplaces by the Star Tribune in 2018 and 2017.

vRad is proud to be a MEDNAX company, a national health solutions partner specializing in neonatal and other pediatric services, anesthesia, radiology, pediatric cardiology and other physician and management services. A MEDNAX physician provides care to one in every 4 babies born in the U.S. each year. 500+ vRad radiologists read over 6.5M studies for patients in all 50 states. We think those are pretty cool and powerful company facts! As part of the MEDNAX family, we are committed to “Take great care of the patient, every day and in every way.”

As a vRad team member, your main focus is quality patient care. At vRad, you’ll work with some of the healthcare industry’s most innovative minds on high-impact projects designed to move the practice of radiology forward. No matter what you do at vRad, you’ll play a part in shaping the future of radiology and patient care.

At Virtual Radiologic (vRad) you make a difference.  Your skills, energy, and passion for results drive us to achieve strategic growth objectives and deliver quality patient care across the United States.

Virtual Radiologic is a national radiology practice and leader in the development of radiologist workflow technology. The dedication of vRad team members enables us to sustain our unique market-leading position and to provide the best quality and service to our customers and the patients we jointly serve.  vRad team members exhibit energy and a passion for service excellence in our casually professional and collaborative work environment. We continually reward team members who embrace our fast-paced culture and who go the extra mile for our customers with internal recognition programs.

At vRad you make a difference.

WE ARE CURRENTLY LOOKING FOR A CONTACT CENTER REPRESENTATIVE.

We currently have full-time and part-time positions open:

• • Full-time: 9:00pm-7:00am with rotating weekend shifts
  • Part time: 4:00-9:00pm, 5:00-10:00pm, or 4:00-8:00am

The Operations Center at vRad provides world-class customer support to our clients by monitoring and facilitating the radiology workflow process (24/7) for hospitals, clinics and radiologists.  To effectively meet this need, the Contact Center/Operations Support Representatives provide constant monitoring of incoming orders and images to ensure that all relevant clinical information has been submitted, complete data order entry as needed proactively and identify and/or trouble-shoot non-technical issues.

We play a crucial role in assisting doctors and technicians when additional information is needed or conference calls are required. To properly support these activities, a high volume of inbound and outbound phone calls will require professional, courteous and effective communication. Due to the nature of this business, multi-tasking, following procedure, extreme attention to detail, relationship management and a sense of urgency are required.

Essential Duties and Responsibilities:

• Monitor incoming orders and images to ensure that all necessary clinical information has been submitted (including image count verification)
• Perform outbound calls requesting missing images, orders, worksheets or other information requested by doctors
• Perform data entry of faxed orders
• Verify hospitals requesting service are covered at the time of request
• Answer inbound calls
• Coordinate conference calls for doctors/RNs/rad techs
• Identify and trouble-shoot issues (i.e. mismatched studies, etc.)
• Provide documentation of all study activity
• Other duties as assigned

Qualifications/Education:

• No education required
• Two or more years of customer related experience in a contact center environment preferred
• Excellent verbal and written communication skills required
• Strong sense of urgency and ability to multi-task
• Ability to work in a team environment as well as work independently
• Telephone etiquette skills are essential
• Medical background a plus
• Professional, courteous and respectful demeanor
• High level of attention to detail necessary
• Strong organizational and prioritization abilities
• Demonstrates sound judgment and decision making abilities
• Proficiency in a PC environment utilizing software/programs including Windows, Internet, Instant Messaging/Virtual Chat and general e-mail tools

ABOUT VIRTUAL RADIOLOGIC

Inspiring. Empowering. Rewarding. Fun. These are some of the words people commonly use to describe their careers at vRad – and are the reasons why we were recognized as one of the Top 150 workplaces by the Star Tribune in 2018 and 2017.

vRad is proud to be a MEDNAX company, a national health solutions partner specializing in neonatal and other pediatric services, anesthesia, radiology, pediatric cardiology and other physician and management services. A MEDNAX physician provides care to one in every 4 babies born in the U.S. each year. 500+ vRad radiologists read over 6.5M studies for patients in all 50 states. We think those are pretty cool and powerful company facts! As part of the MEDNAX family, we are committed to “Take great care of the patient, every day and in every way.”

As a vRad team member, your main focus is quality patient care. At vRad, you’ll work with some of the healthcare industry’s most innovative minds on high-impact projects designed to move the practice of radiology forward. No matter what you do at vRad, you’ll play a part in shaping the future of radiology and patient care.

At Virtual Radiologic (vRad) you make a difference.  Your skills, energy, and passion for results drive us to achieve strategic growth objectives and deliver quality patient care across the United States.

Virtual Radiologic is a national radiology practice and leader in the development of radiologist workflow technology. The dedication of vRad team members enables us to sustain our unique market-leading position and to provide the best quality and service to our customers and the patients we jointly serve.  vRad team members exhibit energy and a passion for service excellence in our casually professional and collaborative work environment. We continually reward team members who embrace our fast-paced culture and who go the extra mile for our customers with internal recognition programs.

At vRad you make a difference.

WE ARE CURRENTLY LOOKING FOR A SALES OPERATIONS ANALYST.

The Sales Operations Analyst provides analytical support to the vRad Go-To-Market team working under the supervision of the Sr. Manager of Sales Operations with partnership from the Sr. Manager of Inside Sales.  Working primarily in Salesforce.com and Microsoft Excel this position develops and sustains essential sales operations functions including periodic reporting, building dashboards, financial modeling, and ensuring data integrity.  The key areas of focus are pipeline, risk, activity and account level metrics.

Essential Duties and Responsibilities:

• Build and maintain Salesforce dashboards focused on pipeline, bookings, risk, attrition, account performance, and team member performance.
• Assist with sales process training Work with Go-To-Market team members to ensure data is clean, accurate and up to date. This may include using the data loader to update information from time to time.
• Drive a culture of personal accountability from the growth team.
• AttendCRM governance meetings, tracking timelines and deliverables on specified projects.
• Provide status updates, meeting minutes, issues logs and other appropriate communication to the client and/or project team to ensure that everyone involved is sufficiently informed of significant project developments in a timely manner
• Develop project plans including schedules, scope, risks, and cost estimates
• Monitor and control project through administrative direction to ensure project is completed on schedule and within budget
• Perform pricing and competitive analysis and recommend strategies to improve market position
• Prioritize tasks into daily, monthly and quarterly functions in order to achieve goals of retaining current clients and growing area revenue
• Responsible for report generation and delivery to clients, teammates and leadership
• Develop and maintain strong internal/external relationships
• Perform risk management and take necessary actions to mitigate risks to the satisfaction of both the client and vRad
• Provide metrics to senior management as required
• Other duties as assigned

Qualifications/Education:

• 3+ years of related experience in finance, operational, and healthcare business processes
• Bachelor’s Degree in a related field preferred
• Problem analysis and problem resolution at both a strategic and functional level
• Proven high integrity, customer and results orientation, and ability to multi task
• Exceptional organizational, interpersonal, and overall project management skills
• Exceptional communication skills including writing and presentation skills
• Successful experience in building and maintaining strong customer relationships
• Excellent verbal and written communication skills
• Innovative – Displays original thinking and creativity
• Ability to anticipate and solve problems and resolve issues
• Results oriented
• Solid understanding and command of Salesforce.com infrastructure and hierarchies. Is able to build custom tabular, summary, matrix, and joined reports to deliver information to key stakeholders.
• Skilled in excel with reporting and data manipulation, specifically: pivot tables, vlookups, and custom formulas.
• Proficient in data scrubbing, data entry, and working with large data sets.

ABOUT VIRTUAL RADIOLOGIC

Inspiring. Empowering. Rewarding. Fun. These are some of the words people commonly use to describe their careers at vRad – and are the reasons why we were recognized as one of the Top 150 workplaces by the Star Tribune in 2018 and 2017.

vRad is proud to be a MEDNAX company, a national health solutions partner specializing in neonatal and other pediatric services, anesthesia, radiology, pediatric cardiology and other physician and management services. A MEDNAX physician provides care to one in every 4 babies born in the U.S. each year. 500+ vRad radiologists read over 6.5M studies for patients in all 50 states. We think those are pretty cool and powerful company facts! As part of the MEDNAX family, we are committed to “Take great care of the patient, every day and in every way.”

As a vRad team member, your main focus is quality patient care. At vRad, you’ll work with some of the healthcare industry’s most innovative minds on high-impact projects designed to move the practice of radiology forward. No matter what you do at vRad, you’ll play a part in shaping the future of radiology and patient care.

At Virtual Radiologic (vRad) you make a difference.  Your skills, energy, and passion for results drive us to achieve strategic growth objectives and deliver quality patient care across the United States.

Virtual Radiologic is a national radiology practice and leader in the development of radiologist workflow technology. The dedication of vRad team members enables us to sustain our unique market-leading position and to provide the best quality and service to our customers and the patients we jointly serve.  vRad team members exhibit energy and a passion for service excellence in our casually professional and collaborative work environment. We continually reward team members who embrace our fast-paced culture and who go the extra mile for our customers with internal recognition programs.

At vRad you make a difference.

WE ARE CURRENTLY LOOKING FOR A MARKETING SPECIALIST.

As the Marketing Specialist, you will be a key member of the vRad marketing organization―supporting the sales and radiologist recruiting teams, as well as the MEDNAX onsite radiology practices. You will perform a wide variety of important and rewarding activities to help exceed vRad’s goals for new business acquisition and retention, radiologist recruitment and retention, and onsite radiology practice growth.

vRad Marketing is an agile, fast-moving team that makes a big impact by delivering high quality work in the name of our common mission to serve our clients and patients across the nation. We enjoy outstanding working relationships across the company and are recognized for the value and creativity we bring to a wide range of business objectives.

Essential Duties and Responsibilities:

• Develop and execute marketing campaigns and communications for new business and radiologist acquisition and retention
• Manage all mass email communications, webinar events, and promotional activities for radiologist continuing education programs
• Collaborate with internal teams and radiologists to create a wide variety of marketing tactics including email, landing pages, contact forms, webinars, web pages, internal and external communications, social media, etc.
• Enhance and maintain sales support materials
• Utilize writing skills for content development
• Expand and improve the use of automated marketing solutions
• Monitor, analyze and report on campaign performance and communicate ideas for improvement
• Perform other marketing and sales support duties as assigned
• Adhere to vRad’s corporate identity and branding guidelines

Skills & Qualifications We’re Looking For:

• Highly organized with the ability to prioritize, multitask and manage time effectively in a fast paced, rapidly changing environment
• Tech savvy with marketing tools like PowerPoint, Word, marketing automation software (HubSpot preferred), etc. Digital marketing experience a plus.
• Able to work independently and think strategically with a strong sense of project ownership
• Detail oriented with a sound understanding of marketing principles and an eye for aesthetics
• Strong communicator, both written and verbal
• Photoshop/Illustrator/InDesign skills a plus
• Bachelor’s degree in marketing, business or related field preferred
• Minimum 2+ years of marketing experience or relevant experience preferred

About vRad:

Inspiring. Empowering. Rewarding. Fun. These are some of the words people commonly use to describe their careers at vRad – and are the reasons why we were recognized as one of the Top 150 workplaces by the Star Tribune in 2018 and 2017.

vRad is proud to be a MEDNAX company, a national health solutions partner specializing in neonatal and other pediatric services, anesthesia, radiology, pediatric cardiology and other physician and management services. A MEDNAX physician provides care to one in every 4 babies born in the U.S. each year. 500+ vRad radiologists read over 6.5M studies for patients in all 50 states. We think those are pretty cool and powerful company facts! As part of the MEDNAX family, we are committed to “Take great care of the patient, every day and in every way.”

As a vRad team member, your main focus is quality patient care. At vRad, you’ll work with some of the healthcare industry’s most innovative minds on high-impact projects designed to move the practice of radiology forward. No matter what you do at vRad, you’ll play a part in shaping the future of radiology and patient care.

At Virtual Radiologic (vRad) you make a difference.  Your skills, energy, and passion for results drive us to achieve strategic growth objectives and deliver quality patient care across the United States.

Virtual Radiologic is a national radiology practice and leader in the development of radiologist workflow technology. The dedication of vRad team members enables us to sustain our unique market-leading position and to provide the best quality and service to our customers and the patients we jointly serve.  vRad team members exhibit energy and a passion for service excellence in our casually professional and collaborative work environment. We continually reward team members who embrace our fast-paced culture and who go the extra mile for our customers with internal recognition programs.

At vRad you make a difference.

WE ARE CURRENTLY LOOKING FOR A MEDICAL STAFF COORDINATOR.

The Medical Staff Coordinator (internal title: Licensing Coordinator) provides administrative and database support for the Licensing Specialists and Licensing Analysts. Is responsible for maintaining medical licenses and processing state license renewals. Familiarity and compliance with state rules, regulations and reporting requirements.  Also responsible for ensuring continuing medical education (CME) compliance prior to license renewals, mandatory state profile compliance, malpractice and adverse action reporting compliance.

Essential Duties and Responsibilities:

• Support in completion of state specific verifications and follow-up with facilities to ensure proper delivery to the medical boards
• Maintain specific departmental workflow responsibilities as assigned (i.e. renewal workflows, checklists, tasks, etc.)
• Assist radiologist in the tracking and compliance of: CME requirements (i.e. uploading and reporting), licensing applications, mandatory profile compliance, malpractice/adverse action reporting compliance
• Mailing, scanning and uploading of items
• Other duties as assigned

Qualifications/Education:

• 1-2 years of administrative or related experience preferred
• Strong customer service skills and the ability to build effective relationships with peers as well as customers
• Ability to work in a fully electronic records system with minimal paperwork
• Strong verbal and written communication skills
• Strong work ethic, reliable and responsible
• Must be able to work independently but also be able to work in a team environment
• Detail oriented and able to work in a fast paced environment to meet goals
• Strong organizational skills

ABOUT VIRTUAL RADIOLOGIC

Inspiring. Empowering. Rewarding. Fun. These are some of the words people commonly use to describe their careers at vRad – and are the reasons why we were recognized as one of the Top 150 workplaces by the Star Tribune in 2018 and 2017.

vRad is proud to be a MEDNAX company, a national health solutions partner specializing in neonatal and other pediatric services, anesthesia, radiology, pediatric cardiology and other physician and management services. A MEDNAX physician provides care to one in every 4 babies born in the U.S. each year. 500+ vRad radiologists read over 6.5M studies for patients in all 50 states. We think those are pretty cool and powerful company facts! As part of the MEDNAX family, we are committed to “Take great care of the patient, every day and in every way.”

As a vRad team member, your main focus is quality patient care. At vRad, you’ll work with some of the healthcare industry’s most innovative minds on high-impact projects designed to move the practice of radiology forward. No matter what you do at vRad, you’ll play a part in shaping the future of radiology and patient care.