Team Member Careers

Inspiring. Empowering. Rewarding. Fun. These are some of the words people commonly use to describe their careers at vRad – and are the reasons why we were recognized as one of the Top 150 workplaces by the Star Tribune in 20172018  and  2019.

 

Discover what makes vRad special

Our team members’ favorite memories

 

How we impact patient care

 

 

Discover the Top 10 Reasons to Join vRad

You impact patient care

“All of us, either directly or indirectly, help our radiologists take great care of the patients, often times in an emergency room. That is very cool to be a part of.”

You find a community

“We are all like a small family. We do big corporate things but have that small company feel.”

Your voice is heard 

“It doesn’t matter where you are in the organizational chart, you have an opinion and everyone is going to listen.”

 

See All 10 Reasons.

 

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At Virtual Radiologic (vRad) you make a difference.  Your skills, energy, and passion for results drive us to achieve strategic growth objectives and deliver quality patient care across the United States.

Virtual Radiologic is a national radiology practice and leader in the development of radiologist workflow technology. The dedication of vRad team members enables us to sustain our unique market-leading position and to provide the best quality and service to our customers and the patients we jointly serve.  vRad team members exhibit energy and a passion for service excellence in our casually professional and collaborative work environment. We continually reward team members who embrace our fast-paced culture and who go the extra mile for our customers with internal recognition programs.

At vRad you make a difference.

WE ARE CURRENTLY LOOKING FOR AN ACCOUNT MANAGER.

The Account Manager is responsible for maintaining and expanding relationships and business opportunities with existing customers as well as driving sales with new customers through prospecting and lead generation.  The Account Manager is also responsible for all interfaces with existing customers, including but not limited to, customer satisfaction, daily operations and billing.

Essential Duties and Responsibilities:

  • Develop and maintain strong relationships with customers and prospects
  • Perform monthly calls and business reviews with assigned clients as outlined by Telerad Sales established processes, and track progress appropriately in Salesforce.com
  • Review trend data for clients (volume, quality, etc.) on a weekly basis and form an action plan for client satisfaction and business development on a proactive basis.
  • Perform risk management and take necessary actions to mitigate risks to the satisfaction of both the client and vRad
  • Upsell vRad services to existing client base
  • Research and develop lists of potential customers
  • Uncover client prospect needs and issues
  • Create and generate leads for all of vRad services and products
  • Be familiar with all aspects of customer support for vRad to ensure customer satisfaction
  • Provide status updates, meeting minutes, issues logs and other appropriate communication to the client and/or project team to ensure that everyone involved is sufficiently informed of significant project developments in a timely manner
  • Meet established sales quotas and revenue goals
  • Other duties as assigned

Qualifications/Education:

  • 4 year degree in related field preferred
  • Minimum 3 years’ account management or sales experience
  • Proven track record of success in sales and marketing
  • Demonstrated sales and prospecting skills
  • Demonstrated exceptional results in managing accounts and experience establishing priorities and meeting deadlines
  • Superior customer service skills
  • Strong attention to detail
  • Self-driven, motivated and results oriented
  • Excellent organizational, written and communication skills
  • Successful history of client contact including experience in setting and managing client expectations
  • Superior knowledge of computer applications

ABOUT VIRTUAL RADIOLOGIC

Inspiring. Empowering. Rewarding. Fun. These are some of the words people commonly use to describe their careers at vRad – and are the reasons why we were recognized as one of the Top 150 workplaces by the Star Tribune for 4 years in a row.

As a vRad team member, your main focus is quality patient care. At vRad, you’ll work with some of the healthcare industry’s most innovative minds on high-impact projects designed to move the practice of radiology forward. No matter what you do at vRad, you’ll play a part in shaping the future of radiology and patient care.

Apply Online
Apply Online

At Virtual Radiologic (vRad) you make a difference.  Your skills, energy, and passion for results drive us to achieve strategic growth objectives and deliver quality patient care across the United States.

Virtual Radiologic is a national radiology practice and leader in the development of radiologist workflow technology. The dedication of vRad team members enables us to sustain our unique market-leading position and to provide the best quality and service to our customers and the patients we jointly serve.  vRad team members exhibit energy and a passion for service excellence in our casually professional and collaborative work environment. We continually reward team members who embrace our fast-paced culture and who go the extra mile for our customers with internal recognition programs.

At vRad you make a difference.

WE ARE CURRENTLY LOOKING FOR A TECHNICAL SUPPORT SPECIALIST.

**This is an overnight position (5:00pm-3:00am) working a 7 day on, 7 day off schedule.**

The Technical Support Specialist is responsible for supporting vRad’s 24×7 production environment.  This includes providing top tier technical support to external and internal clients to enable the delivery of the highest quality patient care. This is a hands-on position requiring a broad technical knowledge. Excellent oral and written communication skills are required in order to resolve and document issues.

Essential Duties and Responsibilities:

  • Provide exceptional service to internal and external clients through various channels of communication (phone, chat, e-mail).
  • Provide support for proprietary applications RIS and PACS produced in-house.
  • Troubleshoot network connectivity in a LAN/WAN/VPN environment.
  • Provide local and remote desktop and system support.
  • Provide thorough documentation detailing all troubleshooting and communication in tickets.
  • Work within a team.
  • Escalate issues to the appropriate engineering disciplines within the organization, or external vendors as required to achieve resolution.

Qualifications/Education:

  • Associate degree in IT or two years of experience assisting users of computers systems.
  • Familiarity with the Internet connectivity types: Cable, DSL
  • Familiarity with basic networking concepts and protocols (TCP/UDP,IP, DHCP, DNS, ICMP, SSL, HTTP, etc.)
  • Knowledge of commands and tools to diagnose and troubleshoot network issues (ping, traceroute, telnet, MTR, etc.).
  • Working knowledge of Microsoft Applications and Windows OS.
  • A+ and Network+ certifications are preferred.
  • Must be a team player
  • Strong customer-service and interpersonal skills.
  • Medical systems experience with PACS, RIS, HL7 and DICOM standards a plus.

 

ABOUT VIRTUAL RADIOLOGIC

Inspiring. Empowering. Rewarding. Fun. These are some of the words people commonly use to describe their careers at vRad – and are the reasons why we were recognized as one of the Top 150 workplaces by the Star Tribune for 4 years in a row.

As a vRad team member, your main focus is quality patient care. At vRad, you’ll work with some of the healthcare industry’s most innovative minds on high-impact projects designed to move the practice of radiology forward. No matter what you do at vRad, you’ll play a part in shaping the future of radiology and patient care.

Apply Online
Apply Online

At Virtual Radiologic (vRad) you make a difference.  Your skills, energy, and passion for results drive us to achieve strategic growth objectives and deliver quality patient care across the United States.

Virtual Radiologic is a national radiology practice and leader in the development of radiologist workflow technology. The dedication of vRad team members enables us to sustain our unique market-leading position and to provide the best quality and service to our customers and the patients we jointly serve.  vRad team members exhibit energy and a passion for service excellence in our casually professional and collaborative work environment. We continually reward team members who embrace our fast-paced culture and who go the extra mile for our customers with internal recognition programs.

At vRad you make a difference.

WE ARE CURRENTLY LOOKING FOR A MEDICAL SUPPORT SPECIALIST.

 

The Operations Center at vRad provides world-class customer support to our clients by monitoring and facilitating radiology workflow processes that are critical to patient care on a 24/7 basis for hospitals, clinics and radiologists.  To effectively meet this need, the Operations Support Representatives provide constant monitoring of incoming orders and images to: (i) ensure that all relevant clinical information has been submitted; (ii) complete data order entry, on both a proactive and reactive basis; and (3) identify and/or troubleshoot non-technical issues.

 

The Operations Center and its staff play a crucial role in assisting doctors and technicians when patient care requires additional information or radiologist-to-hospital conference calls. Properly supporting these activities requires processing a high volume of inbound and outbound phone calls with professional, courteous, and effective communication. Due to the nature of this business and its critical role in facilitating emergent patient care, multi-tasking, following procedure, extreme attention to detail, relationship management, regular and reliable attendance, and a sense of urgency are required.

 

Essential Duties and Responsibilities:

  • Provide regular, reliable, and timely attendance for scheduled shifts
  • Monitor incoming orders and images to ensure that all necessary clinical information has been submitted (including image count verification)
  • Perform outbound calls requesting missing images, orders, worksheets or other information requested by doctors
  • Perform data entry of faxed orders
  • Verify hospitals requesting service are covered at the time of request
  • Answer inbound calls
  • Coordinate conference calls for doctors/RNs/rad techs
  • Identify and trouble-shoot issues (i.e. mismatched studies, etc.)
  • Provide documentation of all study activity
  • Other duties as assigned

 

Qualifications/Education:

  • No education required
  • Two or more years of customer related experience in a contact center environment preferred
  • Excellent verbal and written communication skills required
  • Strong sense of urgency and ability to multi-task
  • Ability to work in a team environment as well as work independently
  • Telephone etiquette skills are essential
  • Medical background a plus
  • Professional, courteous and respectful demeanor
  • High level of attention to detail necessary
  • Strong organizational and prioritization abilities
  • Demonstrates sound judgment and decision making abilities
  • Proficiency in a PC environment utilizing software/programs including Windows, Internet, Instant Messaging/Virtual Chat and general e-mail tools

 

ABOUT VIRTUAL RADIOLOGIC

Inspiring. Empowering. Rewarding. Fun. These are some of the words people commonly use to describe their careers at vRad – and are the reasons why we were recognized as one of the Top 150 workplaces by the Star Tribune for 4 years in a row.

As a vRad team member, your main focus is quality patient care. At vRad, you’ll work with some of the healthcare industry’s most innovative minds on high-impact projects designed to move the practice of radiology forward. No matter what you do at vRad, you’ll play a part in shaping the future of radiology and patient care.

Apply Online