Team Member Careers

Inspiring. Empowering. Rewarding. Fun. These are some of the words people commonly use to describe their careers at vRad – and are the reasons why we were recognized as one of the Top 150 workplaces by the Star Tribune in 20172018  and  2019.

 

Discover what makes vRad special

Our team members’ favorite memories

 

How we impact patient care

 

 

Discover the Top 10 Reasons to Join vRad

You impact patient care

“All of us, either directly or indirectly, help our radiologists take great care of the patients, often times in an emergency room. That is very cool to be a part of.”

You find a community

“We are all like a small family. We do big corporate things but have that small company feel.”

Your voice is heard 

“It doesn’t matter where you are in the organizational chart, you have an opinion and everyone is going to listen.”

 

See All 10 Reasons.

 

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At Virtual Radiologic (vRad) you make a difference.  Your skills, energy, and passion for results drive us to achieve strategic growth objectives and deliver quality patient care across the United States.

Virtual Radiologic is a national radiology practice and leader in the development of radiologist workflow technology. The dedication of vRad team members enables us to sustain our unique market-leading position and to provide the best quality and service to our customers and the patients we jointly serve.  vRad team members exhibit energy and a passion for service excellence in our casually professional and collaborative work environment. We continually reward team members who embrace our fast-paced culture and who go the extra mile for our customers with internal recognition programs.

At vRad you make a difference.

WE ARE CURRENTLY LOOKING FOR AN OVERNIGHT MEDICAL SUPPORT SPECIALIST

*This is a full-time position working four 10 hour overnights shift from 9:00pm-7:00am with rotating weekend shifts.*

The Medical Support Specialist at vRad provides world-class customer support to our clients by monitoring and facilitating the radiology workflow process (24/7) for hospitals, clinics and radiologists. To effectively meet this need, the Medical Support Specialist provide constant monitoring of incoming orders and images to ensure that all relevant clinical information has been submitted, complete data order entry as needed proactively and identify and/or trouble-shoot non-technical issues.

We play a crucial role in assisting doctors and technicians when additional information is needed, or conference calls are required. To properly support these activities, a high volume of inbound and outbound phone calls will require professional, courteous and effective communication. Due to the nature of this business, multi-tasking, following procedure, extreme attention to detail, relationship management and a sense of urgency are required.

Essential Duties and Responsibilities:

  • Monitor incoming orders and images to ensure that all necessary clinical information has been submitted (including image count verification)
  • Perform outbound calls requesting missing images, orders, worksheets or other information requested by doctors
  • Perform data entry of faxed orders
  • Verify hospitals requesting service are covered at the time of request
  • Answer inbound calls and chat requests
  • Coordinate and complete conference calls for doctors/RNs/rad techs
  • Identify and trouble-shoot issues (i.e. mismatched studies, etc.)
  • Provide documentation of all study activity
  • Protect the security of records to follow HIPAA guidelines
  • Other duties as assigned

Qualifications/Education:

  • High School Diploma or its equivalent – Associate Degree preferred.
  • 1+ year of customer related experience. Experience in a contact center environment preferred
  • Excellent verbal and written communication skills required
  • Professional, courteous and respectful demeanor
  • Telephone etiquette skills are essential
  • Strong sense of urgency and ability to multi-task
  • Strong organizational and prioritization abilities
  • High level of attention to detail necessary
  • Demonstrates sound judgment and decision-making abilities
  • Proficiency in a PC environment utilizing software/programs including Windows, Internet, Instant Messaging/Virtual Chat and general e-mail tools
  • Ability to work in a team environment as well as work independently
  • Medical background a plus

ABOUT VIRTUAL RADIOLOGIC

Inspiring. Empowering. Rewarding. Fun. These are some of the words people commonly use to describe their careers at vRad – and are the reasons why we were recognized as one of the Top 150 workplaces by the Star Tribune in 2018 and 2017.

vRad is proud to be a MEDNAX company, a national health solutions partner specializing in neonatal and other pediatric services, anesthesia, radiology, pediatric cardiology and other physician and management services. A MEDNAX physician provides care to one in every 4 babies born in the U.S. each year. 500+ vRad radiologists read over 6.5M studies for patients in all 50 states. We think those are pretty cool and powerful company facts! As part of the MEDNAX family, we are committed to “Take great care of the patient, every day and in every way.”

As a vRad team member, your main focus is quality patient care. At vRad, you’ll work with some of the healthcare industry’s most innovative minds on high-impact projects designed to move the practice of radiology forward. No matter what you do at vRad, you’ll play a part in shaping the future of radiology and patient care.

Apply Online
Apply Online

At Virtual Radiologic (vRad) you make a difference.  Your skills, energy, and passion for results drive us to achieve strategic growth objectives and deliver quality patient care across the United States.

Virtual Radiologic is a national radiology practice and leader in the development of radiologist workflow technology. The dedication of vRad team members enables us to sustain our unique market-leading position and to provide the best quality and service to our customers and the patients we jointly serve.  vRad team members exhibit energy and a passion for service excellence in our casually professional and collaborative work environment. We continually reward team members who embrace our fast-paced culture and who go the extra mile for our customers with internal recognition programs.

At vRad you make a difference.

WE ARE CURRENTLY LOOKING FOR AN ACCOUNT MANAGER.

The Account Manager is responsible for maintaining and expanding relationships and business opportunities with existing customers as well as driving sales with new customers through prospecting and lead generation.  The Account Manager is also responsible for all interfaces with existing customers, including but not limited to, customer satisfaction, daily operations and billing.

Essential Duties and Responsibilities:

  • Develop and maintain strong relationships with customers and prospects
  • Perform monthly calls and business reviews with assigned clients as outlined by Telerad Sales established processes, and track progress appropriately in Salesforce.com
  • Review trend data for clients (volume, quality, etc.) on a weekly basis and form an action plan for client satisfaction and business development on a proactive basis.
  • Perform risk management and take necessary actions to mitigate risks to the satisfaction of both the client and vRad
  • Upsell vRad services to existing client base
  • Research and develop lists of potential customers
  • Uncover client prospect needs and issues
  • Create and generate leads for all of vRad services and products
  • Be familiar with all aspects of customer support for vRad to ensure customer satisfaction
  • Provide status updates, meeting minutes, issues logs and other appropriate communication to the client and/or project team to ensure that everyone involved is sufficiently informed of significant project developments in a timely manner
  • Meet established sales quotas and revenue goals
  • Other duties as assigned

Qualifications/Education:

  • 4 year degree in related field preferred
  • Minimum 3 years’ account management or sales experience
  • Proven track record of success in sales and marketing
  • Demonstrated sales and prospecting skills
  • Demonstrated exceptional results in managing accounts and experience establishing priorities and meeting deadlines
  • Superior customer service skills
  • Strong attention to detail
  • Self-driven, motivated and results oriented
  • Excellent organizational, written and communication skills
  • Successful history of client contact including experience in setting and managing client expectations
  • Superior knowledge of computer applications

ABOUT VIRTUAL RADIOLOGIC

Inspiring. Empowering. Rewarding. Fun. These are some of the words people commonly use to describe their careers at vRad – and are the reasons why we were recognized as one of the Top 150 workplaces by the Star Tribune in 2018 and 2017.

vRad is proud to be a MEDNAX company, a national health solutions partner specializing in neonatal and other pediatric services, anesthesia, radiology, pediatric cardiology and other physician and management services. A MEDNAX physician provides care to one in every 4 babies born in the U.S. each year. 500+ vRad radiologists read over 6.5M studies for patients in all 50 states. We think those are pretty cool and powerful company facts! As part of the MEDNAX family, we are committed to “Take great care of the patient, every day and in every way.”

As a vRad team member, your main focus is quality patient care. At vRad, you’ll work with some of the healthcare industry’s most innovative minds on high-impact projects designed to move the practice of radiology forward. No matter what you do at vRad, you’ll play a part in shaping the future of radiology and patient care.

Apply Online