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 At Virtual Radiologic (vRad) you make a difference.  Your skills, energy, and passion for results drive us to achieve strategic growth objectives and deliver quality patient care across the United States.

Virtual Radiologic is a national radiology practice and leader in the development of radiologist workflow technology. The dedication of vRad team members enables us to sustain our unique market-leading position and to provide the best quality and service to our customers and the patients we jointly serve.  vRad team members exhibit energy and a passion for service excellence in our casually professional and collaborative work environment. We continually reward team members who embrace our fast-paced culture and who go the extra mile for our customers with internal recognition programs.

At vRad you make a difference.

WE ARE CURRENTLY LOOKING FOR A DATA SCIENTIST.

This position can be 100% remote or hybrid based out of our Eden Prairie, MN office.

About You:

You are a passionate, curious, and motivated professional that is trained and experienced in working with large amounts of complex data and translating it into useful information to drive improved business outcomes.  You understand SQL and R programming languages at an intermediate or better level.  You want to grow your skills at an organization where you feel like you can contribute and make an impact.  You are a strong communicator and like working with other people as a team to accomplish your work, but also value some time working quietly or independently.  You appreciate deadlines and try to meet them, and you’re always up for a challenge.  You never settle for the bare minimum, and it shows because people know they can count on you for high quality and accurate work.  You’re looking for your next challenge at a growing and exciting technology-focused and service-oriented organization where you can do your best work.

About Us:

vRad is the leading national teleradiology services and telemedicine company with over 500 U.S. board-certified and eligible physicians.  Our team members are passionate about leading the industry and proving great service to our clients and the patients they serve.  We leverage world class in-house developed tools to deliver radiology services to over 2,100 client hospitals, health systems, and radiology group facilities across the United States.

Summary:

The Data Scientist supports vRad’s Finance organization and other business functional areas by gathering, organizing, and analyzing data from multiple sources to extract trends and business insights.  The incumbent will help leaders develop robust, sustainable, and well-organized processes to access and use data.  The incumbent will also independently, and as part of various teams, work to develop predictive models, dashboards, and other business reports and present them to various levels within the organization.  This position will require knowledge and use of database programming in either SQL or R to assist in gathering, analyzing, verifying, building and distributing data sets for use across the company.  This role will also include a focus around automating existing and new reports and processes.

Essential Duties and Responsibilities:

• Gather and integrate data from disparate sources including MS SQL server, Salesforce, Excel workbooks, and other sources and present for enterprise-level consumption
• Ensure data integrity and accuracy with a comprehensive understanding of the source(s) of truth
• Create graphical, tabular, and written reports to communicate information to stakeholders across the organization at various levels
• Assist with creation and deployment of long-term data management structure and data reporting tools
• Help to automate current reporting tools and assist different departments with reporting needs in a sustainable fashion that adhere to department standards
• Create statistical models using regression, multi-variate, or other modeling techniques to drive predictions
• Thoroughly analyze data, quickly identify relevant information, and transform it into a meaningful output
• Perform ad hoc analysis as needed
• Other duties as assigned

Qualifications/Education:

• Four-year degree or equivalent work experience and training
• A natural curiosity and an aptitude to organize information in a way that makes it useful
• 3-5 years of SQL and R programming language knowledge and experience required
• Strong systems aptitude, including Microsoft Excel
• Able to work as part of a fast-paced team and bring his/her experience and positive attitude to supporting a high growth business model
• Strong ability to prioritize multiple activities and remain flexible to change
• Strong written and verbal communication skills
• Organized, objective and deadline-oriented
• Strong analytical skills and good business acumen

Apply Online

Apply Online

 At Virtual Radiologic (vRad) you make a difference.  Your skills, energy, and passion for results drive us to achieve strategic growth objectives and deliver quality patient care across the United States.

Virtual Radiologic is a national radiology practice and leader in the development of radiologist workflow technology. The dedication of vRad team members enables us to sustain our unique market-leading position and to provide the best quality and service to our customers and the patients we jointly serve.  vRad team members exhibit energy and a passion for service excellence in our casually professional and collaborative work environment. We continually reward team members who embrace our fast-paced culture and who go the extra mile for our customers with internal recognition programs.

At vRad you make a difference.

WE ARE CURRENTLY LOOKING FOR A OPERATIONS SUPPORT SUPERVISOR.

This position is temporarily remote and will eventually be hybrid based out of our Eden Prairie, MN office.

Summary:

The Overnight Operations Support Supervisor (OSS) contributes to the overall success of the Operations Center (OC) by overseeing the functional workflow of the Operations Support Representatives (OSR) ensuring timely execution of all functional OSR responsibilities.

The OSS ensures their assigned team meet and/or exceed department goals and objectives. They are accountable for the direct supervision of the work activities of others; this includes personnel issues-including selection, termination, performance appraisal and professional development of direct reports.

The OSS will be physically mobile in the OC, coaching the representatives at their workstations or monitoring/coaching in a remote environment. The OSS is responsible for staying abreast of work load, issues and technical difficulties at all times and will perform first level trouble-shooting, answer questions by all OSRs and escalate issues to the appropriate resource. The OSS will act as a primary supervisor for OC Reps and will perform quality assurance of OSR work performed; The OSS will assume functional responsibility for the entire OC in the absence of an OC Manager; ensuring that we are efficiently meeting the needs of our clients and radiologists.

Applicants should be self-motivated and able to motivate others to work as a team. The OSS must be able to effectively communicate verbally and in writing with all internal and external stakeholders.  Ideal candidates possess the following skills:

• Ability to manage conflict both in person and in a remote environment
• Ability to work in fast paced healthcare environment
• Tech savvy with knowledge of telephone equipment and relevant computer programs
• Knowledge of performance evaluation procedures
• A results-oriented approach 
• Excellent organizational and leadership skills

The Operations Center at vRad provides world-class customer support to our clients by monitoring and facilitating radiology workflow processes that are critical to patient care on a 24/7 basis for hospitals, clinics and radiologists. To effectively meet this need, the Operations Support Representatives provide constant monitoring of incoming orders and images to: (i) ensure that all relevant clinical information has been submitted; (ii) complete data order entry, on both a proactive and reactive basis; and (3) identify and/or troubleshoot non-technical issues.

The Operations Center and its staff play a crucial role in assisting doctors and technicians when patient care requires additional information or radiologist-to-hospital conference calls. Properly supporting these activities requires processing a high volume of inbound and outbound phone calls with professional, courteous, and effective communication. Due to the nature of this business and its critical role in facilitating emergent patient care, multi-tasking, following procedure, extreme attention to detail, relationship management, regular and reliable attendance, and a sense of urgency are required.

Essential Duties and Responsibilities:

• Provide regular, reliable, and timely attendance for scheduled shifts
• Act as primary supervisor, overseeing the functional OSR responsibilities during core business hours
• Mentor, coach and motivate OSRs to ensure timely and accurate performance of all functional responsibilities
• Maintain ownership of the coaching and development process for OC team members
• Ensure that all team members perform with a high customer service focus; delivering excellent customer satisfaction and high client retention
• Foster, promote and contribute to a positive team environment
• Assist and contribute information and criteria to be used in OSR performance evaluations
• Generate accurate and professional daily/nightly operations reports
• Ensure that complete and accurate communications occur with customers regarding any issues including those that require escalation for resolution
• Assists Operations Center and technical support staff with problem resolution and escalation
• Manage the telephone quality audit and monitoring process ensuring written and verbal performance feedback to all OSRs; monitor OSRs’ call techniques and proactively addresses performance issues on a continual basis
• Provide recommendations and assist in maintaining the Operations Center Training Manual as well as all training for OC team members
• Take ownership of monitoring the customer service experience for all new vRad clients during their first week of coverage (“honeymoon phase”)
• Escalate issues to appropriate resource
• Assume functional responsibility for the OC in the absence of the OC Manager and/or PCS Supervisor ensuring the needs of our clients and radiologists are met (This includes possible oncall shifts)
• Other duties as assigned 
  

Qualifications/Education:

• Minimum 5 years’ work experience required
• Previous lead or supervisory experience required
• Previous experience in the medical or healthcare field a plus
• Ability to lead a team and lead by example
• Ability to mentor and develop employees of varying abilities and experience
• Ability to create a professional, courteous and respectful environment
• Ability to multi-task
• Strong understanding of work flows and procedures
• Extremely detail oriented
• Strong organizational and prioritizing techniques
• Strong sense of urgency
• Proficiency in PC based applications
• Experience in WFM, scheduling and forecasting a plus
  

Job Classification:
Sedentary– Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently. A sedentary job involves sitting most of the time

Apply Online

At Virtual Radiologic (vRad) you make a difference.  Your skills, energy, and passion for results drive us to achieve strategic growth objectives and deliver quality patient care across the United States.

Virtual Radiologic is a national radiology practice and leader in the development of radiologist workflow technology. The dedication of vRad team members enables us to sustain our unique market-leading position and to provide the best quality and service to our customers and the patients we jointly serve.  vRad team members exhibit energy and a passion for service excellence in our casually professional and collaborative work environment. We continually reward team members who embrace our fast-paced culture and who go the extra mile for our customers with internal recognition programs.

At vRad you make a difference.

WE ARE CURRENTLY LOOKING FOR A OPERATIONS SUPPORT SUPERVISOR.

This position can be 100% remote or hybrid from our Eden Prairie, MN office. The hours for this position as 4pm-2am cst.

Summary:

The Operations Center at vRad provides world-class customer support to our clients by monitoring and facilitating radiology workflow processes that are critical to patient care on a 24/7 basis for hospitals, clinics and radiologists.  To effectively meet this need, the Operations Support Representatives provide constant monitoring of incoming orders and images to: (i) ensure that all relevant clinical information has been submitted; (ii) complete data order entry, on both a proactive and reactive basis; and (3) identify and/or troubleshoot non-technical issues.

The PCS team’s responsibilities include (but are not limited to) properly identifying and assigning studies to specialized Radiologists, prioritization of critical cases, management and reporting of TAT, and communicating with the Operations Center, Radiologists, and personnel at our client facilities in a professional, courteous and timely manner. Due to the nature of this business and its critical role in facilitating emergent patient care, multi-tasking, following procedure, extreme attention to detail, relationship management, regular and reliable attendance, and a sense of urgency are required.

Essential Duties and Responsibilities:

• Provide regular, reliable, and timely attendance for scheduled shifts
• Manage and analyze production pertaining to study volume distribution, TAT compliance, rad efficiencies and profitability
• Adjust nightly workforce requirements based on forecast including the activation of radiologists as required
• Establish and maintain communication regarding events that impact production volumes
• Document and provide feedback regarding forecasting/planning based on actual data and trends
• Create and distribute detailed reports focusing on all aspects of the production operation
• Provide input to identify and resolve TAT level as well as areas of improvement including site coverage and rad privileges
• Identify areas of improvement regarding Radiologists profitability
• Manage all scheduling related communication of radiologists during shift
• Escalate issues to the appropriate resource
• Other duties as assigned

Qualifications/Education:

• High school diploma or equivalent preferred
• Two or more years of customer related experience in a contact center environment preferred
• Strong management/leadership skills
• Experience leading a team preferred
• Excellent verbal and written communication skills required
• Strong sense of urgency and ability to multi-task
• Ability to work in a team environment as well as work independently
• Telephone etiquette skills are essential
• Medical background a plus
• Professional, courteous and respectful demeanor
• High level of attention to detail necessary
• Strong organizational and prioritization techniques
• Demonstrated sound judgment and decision making abilities
• Proficiency in a PC environment utilizing software/programs including Windows, Internet, Instant Messaging/Virtual Chat and general e-mail tools
• Ability to type a minimum of 30 wpm is required

Job Classification:

Sedentary– Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently.  A sedentary job involves sitting most of the time.

Apply Online

 At Virtual Radiologic (vRad) you make a difference.  Your skills, energy, and passion for results drive us to achieve strategic growth objectives and deliver quality patient care across the United States.

Virtual Radiologic is a national radiology practice and leader in the development of radiologist workflow technology. The dedication of vRad team members enables us to sustain our unique market-leading position and to provide the best quality and service to our customers and the patients we jointly serve.  vRad team members exhibit energy and a passion for service excellence in our casually professional and collaborative work environment. We continually reward team members who embrace our fast-paced culture and who go the extra mile for our customers with internal recognition programs.

At vRad you make a difference.

WE ARE CURRENTLY LOOKING FOR A LICENSING SPECIALIST.

This position is remote and can eventually be hybrid based out of our Eden Prairie, MN office.

Summary:

The Licensing Specialist is responsible for obtaining state medical licenses, including quality assurance and application accuracy. Familiarity and compliance with state rules, regulations and reporting requirements.  Also ensuring medical licenses are obtained within specified timeframes as outlined by Physician Services management to ensure a successful start date for the radiologist.

Essential Duties and Responsibilities:

• Completion and quality assurance on initial licensing applications
• Communicate with Licensing Coordinator regarding checklist and verification assistance
• Frequent follow up, communication and relationship building with outside entities and contacts
• Set and meet target date goals, provide timely and accurate database notes, consistent follow up on deficiencies and ensuring compliance and completion
• Maintain specific departmental workflow responsibilities as assigned (i.e. initial workflows, checklists, tasks, target dates, etc.)
• Alternate Credential Committee member as needed
• Mentor new team members and assist with training as needed
• Other duties as assigned

Qualifications/Education:

• 2-3 years Medical Licensing or Credentialing experience preferred
• Experience with Health Stream’s Echo Credentialing software preferred
• Knowledge of Joint Commission Standards and HIPAA compliance
• Experience reviewing and understanding legal documents
• Experience handling sensitive info and ability to maintain strict confidentiality
• Detail-oriented and extremely organized, with excellent multi-tasking skills
• Excellent communication skills, both verbal and written
• Ability to work in a fully electronic records system with minimal paperwork
• Ability to work independently under minimal supervision
• Goal-oriented with excellent negotiation and people skills

Job Classification:

Sedentary– Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently.  A sedentary job involves sitting most of the time.

Apply Online

At Virtual Radiologic (vRad) you make a difference.  Your skills, energy, and passion for results drive us to achieve strategic growth objectives and deliver quality patient care across the United States.

Virtual Radiologic is a national radiology practice and leader in the development of radiologist workflow technology. The dedication of vRad team members enables us to sustain our unique market-leading position and to provide the best quality and service to our customers and the patients we jointly serve.  vRad team members exhibit energy and a passion for service excellence in our casually professional and collaborative work environment. We continually reward team members who embrace our fast-paced culture and who go the extra mile for our customers with internal recognition programs.

At vRad you make a difference.

WE ARE CURRENTLY LOOKING FOR A OPERATIONS SUPPORT REPRESENTATIVE.

This position is remote and can eventually be hybrid based out of our Eden Prairie, MN office.

Summary:

The Operations Center at vRad provides world-class customer support to our clients by monitoring and facilitating radiology workflow processes that are critical to patient care on a 24/7 basis for hospitals, clinics and radiologists.  To effectively meet this need, the Operations Support Representatives provide constant monitoring of incoming orders and images to: (i) ensure that all relevant clinical information has been submitted; (ii) complete data order entry, on both a proactive and reactive basis; and (3) identify and/or troubleshoot non-technical issues.

The Operations Center and its staff play a crucial role in assisting doctors and technicians when patient care requires additional information or radiologist-to-hospital conference calls. Properly supporting these activities requires processing a high volume of inbound and outbound phone calls with professional, courteous, and effective communication. Due to the nature of this business and its critical role in facilitating emergent patient care, multi-tasking, following procedure, extreme attention to detail, relationship management, regular and reliable attendance, and a sense of urgency are required.

Essential Duties and Responsibilities:

• Provide regular, reliable, and timely attendance for scheduled shifts
• Monitor incoming orders and images to ensure that all necessary clinical information has been submitted (including image count verification)
• Perform outbound calls requesting missing images, orders, worksheets or other information requested by doctors
• Perform data entry of faxed orders
• Verify hospitals requesting service are covered at the time of request
• Answer inbound calls
• Coordinate conference calls for doctors/RNs/rad techs
• Identify and trouble-shoot issues (i.e. mismatched studies, etc.)
• Provide documentation of all study activity
• Other duties as assigned

Qualifications/Education:

• No education required
• Two or more years of customer related experience in a contact center environment preferred
• Excellent verbal and written communication skills required
• Strong sense of urgency and ability to multi-task
• Ability to work in a team environment as well as work independently
• Telephone etiquette skills are essential
• Medical background a plus
• Professional, courteous and respectful demeanor
• High level of attention to detail necessary
• Strong organizational and prioritization abilities
• Demonstrates sound judgment and decision making abilities
• Proficiency in a PC environment utilizing software/programs including Windows, Internet, Instant Messaging/Virtual Chat and general e-mail tools

Job Classification:

Sedentary – Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently.  A sedentary job involves sitting most of the time.

Apply Online

At Virtual Radiologic (vRad) you make a difference.  Your skills, energy, and passion for results drive us to achieve strategic growth objectives and deliver quality patient care across the United States.

Virtual Radiologic is a national radiology practice and leader in the development of radiologist workflow technology. The dedication of vRad team members enables us to sustain our unique market-leading position and to provide the best quality and service to our customers and the patients we jointly serve.  vRad team members exhibit energy and a passion for service excellence in our casually professional and collaborative work environment. We continually reward team members who embrace our fast-paced culture and who go the extra mile for our customers with internal recognition programs.

At vRad you make a difference.

WE ARE CURRENTLY LOOKING FOR A CREDENTIALING COORDINATOR.

This position is remote and can eventually be hybrid based out of our Eden Prairie, MN office.

Summary:

The Credentialing Coordinator provides administrative and database support for the Credentialing Specialists.  Organizes, coordinates and ensures up-to-date processing of confidential information while maintaining a high level of integrity and confidentiality.

Essential Duties and Responsibilities:

• Populate vRad systems (Echo) with new rad information off of original CV for onboarding physicians to initiate automated processes
• Communicate with radiologists to fulfill their requests for health form status compliance
• Assist the Credentialing Specialist with obtaining primary source verifications (PSV)
• Prepare and present radiologist’s reappointment files to Credentialing Committee and Board in compliance with physician services reappointment processes
• Execute reports as necessary out of the system
• Administrative duties as requested by team members and leadership
• Other duties as assigned

Qualifications/Education:

• 1-2 years of administrative or related experience
• Medical Staff Office or previous credentialing experience a plus
• Strong customer service skills and the ability to build effective relationships with peers as well as customers
• Ability to work in a fully electronic records system with minimal paperwork
• Strong verbal and written communication skills
• Strong work ethic, reliable and responsible
• Must be able to work independently with given instruction but also be able to work in a team environment
• Detail oriented and able to work in a fast paced environment to meet goals
• Strong organizational skills

Job Classification:

Sedentary– Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently.  A sedentary job involves sitting most of the time.