Practicing at vRad
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A platform transition puts reading workflows, turnaround times, and radiologist productivity on the line. vRad has been onboarding radiology practices and facilities since 2001, and every implementation is planned around keeping all three intact from kickoff through go-live and beyond.
The vRad Platform was not designed by a software company imagining how a radiology practice operates. vRad is a radiology practice. Our radiologists read on The vRad Platform every day, and our implementation team has connected thousands of imaging facilities to it over 25 years.
A Practice-First Approach to Onboarding
Watch: White-Glove Support
No outsourcing here. You get an experienced vRad implementation team from kickoff through go-live. Every implementation runs on a written project plan, led by a dedicated vRad Client Implementation Manager who will hold weekly touchpoints.
Orders in, results back, data flowing. HL7 interfaces for orders, results, and ADT patient demographics are built and tested by vRad interface analysts before a single study routes through them. Where your EMR offers it, FHIR integration gives radiologists a real-time snapshot of patient data inside the imaging timeline. With CDA (Clinical Document Architecture) radiologists have a view into the EMR right from the case.
Priors ready on day one. Historical patient data is onboarded before go-live so relevant priors and prior reports are available to your radiologists from the first case, not weeks later. Prior images and reports retrieve automatically from facility PACS, and prior report summaries are organized by anatomy and pathology so the relevant finding is one click away.
Plug-and-play, calibrated, supported. vRad supplies and deploys reading workstations configured for The vRad Platform, with calibration and compliance monitoring. All updates, maintenance, and repairs are covered. DICOM routing from every modality and PACS in scope is configured and verified for each facility before go-live.
SOC 2 Type II, from the first connection. The vRad Platform is SOC 2 Type II certified for Security and Availability, and every integration is built inside that environment. Each facility connects over VPN, modalities can be configured with a backup send path if a facility PACS goes down, and documented downtime procedures keep orders, images, and reports moving during a planned or unplanned outage at either end.
Radiologists, technologists, and administrators are trained on their own workflows in the two months before go-live, then run them during a soft go-live period ahead of the switch.
On-site or remote support for radiologists, technologists, and staff; workflow guidance and issue resolution; rapid escalation for anything urgent; a daily check-in call to review progress.
For the first two weeks after go-live your implementation team remains your primary contact. Then your Client Implementation Manager runs a formal handoff to your Area Director and Account Manager.
24/7 U.S.-based technical support is standard. The optional 24/7 Operations Center adds live clinical and order support so radiologists keep their eyes on images.
The implementation playbook runs through the second quarter after go-live, reviewing case routing, templates, and configuration against what your practice data shows.
A radiology platform integration onto The vRad Platform moves through seven stages: project planning and kickoff; discovery and design across clinical, technical, and operational needs; technical integrations including DICOM routing, HL7 orders and results, and EMR/FHIR connections; workstation deployment; radiologist, technologist, and administrator training; operational and facility readiness checks with a soft go-live; and go-live with monitored support followed by a formal handoff to account management.
The most common risks to a go-live date when implementing The vRad Platform are an incomplete project plan, facility contacts who are unresponsive or unaware of the change, forgetting to give notice to the current vendor, scope changes after kickoff, ADT and HL7 specifications that are hard to meet, and unforeseen equipment needs. A large radiologist roster can also extend training. vRad’s Client Implementation Manager tracks each of these in a shared, real-time project dashboard from week one.
During go-live on The vRad Platform, expect real-time support for radiologists, technologists, and staff (on site or remote), workflow guidance and issue resolution as cases route through the new system, rapid escalation for anything urgent, and a daily check-in call to review progress. Go-live follows a soft go-live period, so the first live day confirms workflows the practice has already run rather than testing them for the first time.
vRad trains radiologists, technologists, and administrators on their own workflows before go-live. Radiologist training is comprehensive covering the worklist, viewer, dictation and automatic report formatting, support tools, and more; technologist training covers sending studies and order management; administrator training covers user administration, the Order Management System, and analytics dashboards. Training is scheduled in the two months before go-live and continues through the soft go-live period.
After go-live on The vRad Platform, the implementation team stays as your primary contact for two weeks while workflows stabilize. Your Client Implementation Manager then holds a formal handoff call to your Area Director and Account Manager, who become your day-to-day contacts, backed by 24/7 U.S.-based technical support. The implementation playbook continues through the second quarter after go-live, reviewing case routing, templates, and configuration against practice data.