Technical Support Specialist

At Virtual Radiologic (vRad) you make a difference.  Your skills, energy, and passion for results drive us to achieve strategic growth objectives and deliver quality patient care across the United States.

Virtual Radiologic is a national radiology practice and leader in the development of radiologist workflow technology. The dedication of vRad team members enables us to sustain our unique market-leading position and to provide the best quality and service to our customers and the patients we jointly serve.  vRad team members exhibit energy and a passion for service excellence in our casually professional and collaborative work environment. We continually reward team members who embrace our fast-paced culture and who go the extra mile for our customers with internal recognition programs.

At vRad you make a difference.

Location: Local Twin Cities candidates preferred.

Job Description:

Be at the center of technology that makes a real difference. As a Technical Support Specialist, you’ll support a 24/7 production environment that enables high‑quality patient care—while enjoying the flexibility of a hybrid role based in Edina, MN. We’re growing our team and hiring for multiple shifts, so you can choose a schedule that fits your life while putting your technical skills to work where they matter most.

Summary:

The Technical Support Specialist is responsible for supporting vRad’s 24×7 production environment.  This includes providing top tier technical support to external and internal clients to enable the delivery of the highest quality patient care. This is a hands-on position requiring a broad technical knowledge. Excellent oral and written communication skills are required in order to resolve and document issues.

Essential Duties and Responsibilities:

• Provide exceptional service to internal and external clients through various channels of communication (phone, chat, e-mail)
• Provide support for proprietary applications RIS and PACS produced in-house
• Troubleshoot network connectivity in a LAN/WAN/VPN environment
• Provide local and remote desktop and system support
• Provide thorough documentation detailing all troubleshooting and communication in tickets
• Work within a team
• Escalate issues to the appropriate engineering disciplines within the organization, or external vendors as required to achieve resolution

Qualifications/Education:

• Associate degree in IT or 2 years of experience assisting users of computers systems
• Familiarity with the Internet connectivity types: Cable, DSL
• Familiarity with basic networking concepts and protocols (TCP/UDP,IP, DHCP, DNS, ICMP, SSL, HTTP, etc)
• Knowledge of commands and tools to diagnose and troubleshoot network issues (ping, traceroute, telnet, MTR, etc)
• Working knowledge of Microsoft Applications and Windows OS
• A+ and Network+ certifications are preferred
• Must be a team player
• Strong customer-service and interpersonal skills
• Medical systems experience with PACS, RIS, HL7 and DICOM standards a plus

Job Classification:

Sedentary– Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently. May include consistent periods of walking and/or standing.

Pay Transparency:

$55,000 – $70,000