Technical Support Specialist – Hybrid

vRad (Virtual Radiologic) is a pioneer of teleradiology and the clear market leader. Our practice of over 500 radiologists expands access to exceptional diagnostic imaging for millions of patients each year and delivers innovative solutions to healthcare facilities and radiology groups across the United States. As a Top Workplace Award-winning practice, vRad is known for its collaborative, mission-driven culture and commitment to innovation. Learn more about our practice here.

At vRad you make a difference.

Schedule: This position is during the day and follows a 7-on/7-off rotation.

Summary:

The Technical Support Specialist is responsible for supporting vRad’s 24×7 production environment.  This includes providing top tier technical support to external and internal clients to enable the delivery of the highest quality patient care. This is a hands-on position requiring a broad technical knowledge. Excellent oral and written communication skills are required in order to resolve and document issues.

Essential Duties and Responsibilities:

• Provide exceptional service to internal and external clients through various channels of communication (phone, chat, e-mail)
• Provide support for proprietary applications RIS and PACS produced in-house
• Troubleshoot network connectivity in a LAN/WAN/VPN environment
• Provide local and remote desktop and system support
• Provide thorough documentation detailing all troubleshooting and communication in tickets
• Work within a team
• Escalate issues to the appropriate engineering disciplines within the organization, or external vendors as required to achieve resolution

Qualifications/Education:

• Associate degree in IT or 2 years of experience assisting users of computers systems
• Familiarity with the Internet connectivity types: Cable, DSL
• Familiarity with basic networking concepts and protocols (TCP/UDP,IP, DHCP, DNS, ICMP, SSL, HTTP, etc)
• Knowledge of commands and tools to diagnose and troubleshoot network issues (ping, traceroute, telnet, MTR, etc)
• Working knowledge of Microsoft Applications and Windows OS

• A+ and Network+ certifications are preferred
• Must be a team player
• Strong customer-service and interpersonal skills
• Medical systems experience with PACS, RIS, HL7 and DICOM standards a plus

Job Classification:

Sedentary– Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently. May include consistent periods of walking and/or standing.

The salary for this position is $50,000-65,000. The range for this role represents the numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. In addition to base salary, vRad offers eligible team members and their dependents comprehensive health benefits and programs including  medical, vision, dental, life insurance and more.