Information Technology & Applications Support Specialist

At Virtual Radiologic (vRad) you make a difference.  Your skills, energy, and passion for results drive us to achieve strategic growth objectives and deliver quality patient care across the United States.

Virtual Radiologic is a national radiology practice and leader in the development of radiologist workflow technology. The dedication of vRad team members enables us to sustain our unique market-leading position and to provide the best quality and service to our customers and the patients we jointly serve.  vRad team members exhibit energy and a passion for service excellence in our casually professional and collaborative work environment. We continually reward team members who embrace our fast-paced culture and who go the extra mile for our customers with internal recognition programs.

At vRad you make a difference.

WE ARE CURRENTLY LOOKING FOR A RADIOLOGIC TECHNOLOGY SUPPORT ENGINEER L1.

This position is a hybrid role requiring in office at Edina, MN.

Summary:

As a Radiologic Technology Support Engineer Level 1, you’ll play a critical role in supporting and advancing our clinical IT infrastructure. You’ll work hands-on with radiology applications, Windows systems, enterprise management tools, and security technologies, directly impacting the daily success of our radiologists and patients. In this role, you’ll be part of a culture of teamwork and collaboration, working alongside cross-functional teams to troubleshoot, innovate, and ensure seamless operations in a fast-paced healthcare environment.

Essential Duties and Responsibilities:

• Support a large-scale, remote-first clinical environment using enterprise-grade PACS/RIS systems and secure cloud technologies.
• Provide advanced remote IT support for the Microsoft 365 Office Suite, vRad security applications, Active Directory, and user account management.
• Perform workstation imaging, configuration, deployment, and user setup utilizing enterprise tools such as SCCM and MDT
• Perform remote network troubleshooting and provide advanced support for Windows 11 environments.
• Demonstrate familiarity with SharePoint for document management, collaboration, and basic site administration tasks.
• Assist with the evaluation, procurement, and configuration of new hardware and software solutions to meet business needs.
• Manage clinical hardware and software inventory, ensuring accurate records and the timely shipping, receiving, and delivery of equipment.
• Ensure regulatory compliance is met for our deployed clinical systems
• Provide technical and clinical workflow recommendations
• Participate in project work
• Participate in the on-call support rotation
• Other duties as assigned

Qualifications/Education:

• AAS degree, BS, or higher in Information Technology, or a related technical field
• 2+ years technical experience required
• Must possess strong customer service skills, positive attitude, and ability to work well with a team.
• Ability to problem solve quickly and demonstrate strong critical thinking
• Excellent verbal and written communication skills
• Capacity to work in a fast-paced, rapidly changing environment
• Occasional travel may be required

Job Classification:

Medium– Exerting up to 60 pounds of force occasionally, and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly.  A job is light if it involves less than or up to the indicated pounds of force, and one or more of the following apply; walking or standing to a significant degree, sitting and pushing/pulling arm or leg controls, or constant pushing and pulling to maintain a production rate even when weight is negligible.

The salary for this position is $55,000-$65,000. The range for this role represents the numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. In addition to base salary, vRad offers eligible team members and their dependents comprehensive health benefits and programs including medical, vision, dental, life insurance and more.