Technical Support Specialist- Eden Prairie, MN

At Virtual Radiologic (vRad) you make a difference.  Your skills, energy, and passion for results drive us to achieve strategic growth objectives and deliver quality patient care across the United States.

Virtual Radiologic is a national radiology practice and leader in the development of radiologist workflow technology. The dedication of vRad team members enables us to sustain our unique market-leading position and to provide the best quality and service to our customers and the patients we jointly serve.  vRad team members exhibit energy and a passion for service excellence in our casually professional and collaborative work environment. We continually reward team members who embrace our fast-paced culture and who go the extra mile for our customers with internal recognition programs.

At vRad you make a difference.

WE ARE CURRENTLY LOOKING FOR A TECHNICAL SUPPORT SPECIALIST.

**This is an overnight position (5:00pm-3:00am) working a 7 day on, 7 day off schedule.**

The Technical Support Specialist is responsible for supporting vRad’s 24×7 production environment.  This includes providing top tier technical support to external and internal clients to enable the delivery of the highest quality patient care. This is a hands-on position requiring a broad technical knowledge. Excellent oral and written communication skills are required in order to resolve and document issues.

Essential Duties and Responsibilities:

  • Provide exceptional service to internal and external clients through various channels of communication (phone, chat, e-mail).
  • Provide support for proprietary applications RIS and PACS produced in-house.
  • Troubleshoot network connectivity in a LAN/WAN/VPN environment.
  • Provide local and remote desktop and system support.
  • Provide thorough documentation detailing all troubleshooting and communication in tickets.
  • Work within a team.
  • Escalate issues to the appropriate engineering disciplines within the organization, or external vendors as required to achieve resolution.

Qualifications/Education:

  • Associate degree in IT or two years of experience assisting users of computers systems.
  • Familiarity with the Internet connectivity types: Cable, DSL
  • Familiarity with basic networking concepts and protocols (TCP/UDP,IP, DHCP, DNS, ICMP, SSL, HTTP, etc.)
  • Knowledge of commands and tools to diagnose and troubleshoot network issues (ping, traceroute, telnet, MTR, etc.).
  • Working knowledge of Microsoft Applications and Windows OS.
  • A+ and Network+ certifications are preferred.
  • Must be a team player
  • Strong customer-service and interpersonal skills.
  • Medical systems experience with PACS, RIS, HL7 and DICOM standards a plus.

 

ABOUT VIRTUAL RADIOLOGIC

Inspiring. Empowering. Rewarding. Fun. These are some of the words people commonly use to describe their careers at vRad – and are the reasons why we were recognized as one of the Top 150 workplaces by the Star Tribune for 4 years in a row.

As a vRad team member, your main focus is quality patient care. At vRad, you’ll work with some of the healthcare industry’s most innovative minds on high-impact projects designed to move the practice of radiology forward. No matter what you do at vRad, you’ll play a part in shaping the future of radiology and patient care.