| Q: |
I did not receive a PIN number. What Number should I enter? |
| A: |
Upon your initial login, you will be setting your PIN with the 4 digit code you choose to enter. |
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| Q: |
Why can't I access the appication? |
| A: |
Pease make sure that your device is connected to the internet and the username and password is correct. If you continue to have issues, pleas contact your system administrator. |
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| Q: |
I'm currently using a trial account. How do I upgrade to an active account? |
| A: |
Access "Settings" within the application and click "Upgrade to Existing Account". |
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| Q: |
How do I receive alert notifications? |
| A: |
Accessing "Settings" within vRad Results will allow you to turn on notifications for the application. You will need to make sure that your device itself has been set to receive notifications. |
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| Q: |
When searching for orders tied to my facility, why am I being asked to select an Audit Reason? |
| A: |
In order to ensure HIPAA compliance, when accessing orders that are not directly associated to your account, it is necessary to identify your relationship with the patient. |
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| Q: |
Why aren't any images available for my orders? |
| A: |
The reading radiologist must flag images as key in order for them to be displayed in the application. |
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